Getting ahead with Microsoft Dynamics 365 in the Digital Journey

Microsoft Dynamics 365 aims to assist organizations from any sector, size, or function in delivering on the digital transformation journey.
Digital Journey with Microsoft Dynamics 365

“The secret of getting ahead is getting started” – Mark Twain

Digital Transformation is what we hear all day these days, with an influx of SaaS-based models, technology-enabled start-ups, and more than ever focus on process and product due to the increasing competition.

The enterprises are determined to innovate and be efficient and effective when it comes to serving internal as well as external stakeholders. It is no longer a secret formula that more and more businesses have adopted the digital pathway to be ahead of their peers. Customer demands have become complicated. Loyalty or disloyalty is just one action away though most of the companies do acknowledge the need for a digital transformation journey map. Most are not sure about the pathway. Microsoft Dynamics 365 is the most comprehensive product line of enterprise resource planning and Customer Relationship Management.

Focus Areas

Industry-specific ERPs may fall short in serving the purpose of ERP, as they tend to focus on industry-related details and may lack capabilities such as in-depth financial reporting or integrations with other industry-specific ERPs. Dynamics 365 though a generic ERP system, is highly flexible and integrates very well with other business functions with solutions as Prospect to Cash and its CRM Solution.

1. Sales

Dynamics 365 for sales empowers the sales team to make real-time decisions by providing them with insights. D 365 also allows you to track and keep a record of all your leads, accounts, and contacts, enabling users with full visibility into the sales lifecycle.

2. Customer Service

Dynamics 365 for sales empowers the sales team to make real-time decisions by providing them with insights. D 365 also allows you to track and keep a record of all your leads, accounts, and contacts, enabling users with full visibility into the sales lifecycle.

3. Field Service

The Dynamics 365 Field Service is unique in the sense that it caters to the needs of businesses that need to deliver services on-site or at a customer location. Dynamics 365 Field Service is highly useful for organizations operating in Manufacturing, Utilities, Health Care, or Equipment Maintenance.

4. Human Resource

Internal customers, also referred to as ‘Employees, form an essential building block for any organization. Dynamics 365 provides valuable insights into the workforce to build a data-driven employee experience. With Dynamics 365, the Human Resource team can manage a range of HR functions such as compensation, benefits, leave and absence, compliance, payroll, performance, and training.

5. Finance

Dynamics 365 enables organizations to have in-depth and detailed management and insights into their Financial standings. From managing accounts payable & receivable to compliance, project cost management, budgeting, cost accounting, and other financial aspects.

6. Supply Chain Management

Empower organizations with a holistic view of inventory, warehouse management, manufacturing services, and logistics. Dynamics 365 helps you leverage the power of predictive analytics to make better and faster decisions on many aspects of the supply chain.

7. Commerce

Dynamics 365 Commerce, earlier known as Dynamics 365 Retail, provides organizations in the retail business with a comprehensive omnichannel solution. Dynamics 365 commerce enables you to build and manage brand loyalty, develop customized user engagement programs, reduce costs, and optimize operations.

8. Project Service Automation (PSA)

PSA from Dynamics 365 allows businesses to manage projects by tracking, handling, and delivering project-based services better. PSA lets a user plan and create cost estimates, schedules, revenue, quoting, pricing, billing, progress, resources, and many more.

9. Marketing

Dynamics 365 marketing is a marketing automation application that helps you turn prospects into actual clients. The marketing solution integrates with sales allowing you to keep track of ROI and sales conversions. The marketing solution lets you manage and create and manage online content, conduct online surveys, analyze and document marketing returns on investing (MROI), organize public events, and many other functions of core marketing. Providing you with a one-stop tool to manage all your marketing activities.

Also Read: Microsoft Dynamics Implementation Challenges

Conclusion

Being a product of Microsoft Dynamics 365 aims to assist organizations from any sector, size, or function in delivering on the digital transformation journey. With ample experience in implementing, developing, and providing consultation to enterprises in varied industries, we, as a leading software development company, ensure your Digital transformation journey is smooth and worth the resources.

Author
Rahul Deo Rathore
Project Manager

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