ServiceNow Partner | Binmile
Deloitte Fast 50 | Binmile
Clutch | Binmile

Deliver Modern Solutions with ServiceNow CSM Services

Agent Workspace | Binmile

Agent Workspace

Assisted resolution, multitasking, and a customizable single view can all help agents work more productively. Give agents the tools they need to help clients and solve their problems in a workspace that is optimized, uses third-party data, and provides real time visibility into the customer Issues.

Omni-Channel | Binmile


Allow customers to communicate with your business using integrated messaging, online, chat, email, phone, social media, and in-person channels in the manner that is most convenient for them.

Advanced Work Assignment | Binmile

Advanced Work Assignment

Automatically assign tasks to the most qualified agent based on configurable/customizable criteria or case affinity. Create criteria and routing conditions to automatically allocate work items to agents (such as chats or cases) based on their capacity, expertise, and affinity.

Case Management | Binmile

Case Management

Control communication and SLAs, create realistic account relationships, and facilitate outsourcing. Change case forms to make it simple for agents to gather only necessary data. Customer information, including that of simple and complicated companies, is automatically linked.

Deliver a Seamless Customer Experience with ServiceNow

ServiceNow CSM solutions enable businesses to address the most challenging client queries along with continuous development aided by data driven insights into business processes. While solutions like Field Service Management enable front-line workers to coordinate jobs, accessible Knowledge articles assist clients in resolving issues independently.

ServiceNow CSM solutions enable businesses to meet customer demands in real time by ensuring smooth customer experiences, seamless inter-department collaboration to ensure smooth process management.

Binmile is a ServiceNow consulting partner that integrates ServiceNow CSM with other data platforms along with developing clear insights into your organization by key inputs received from stakeholders and creating a CSM vision that is in line with your strategic business goals.

Deliver a Seamless Customer Experience with ServiceNow | Binmile

Our Leading Multinational Clients' Portfolio

Join Our Reputable Clientele from Startups, SaaS And Enterprises to Experience The World of Digital Transformation.

Reliance Industries Logo | Binmile
Adani Logo | Binmile
Sinarmas Logo | Binmile
Indigo Logo | Binmile
Asego Logo | Binmile
Trepp Logo | Binmile
Prodigi Logo | Binmile
JKTech Logo | Binmile
Kyndryl Logo | Binmile
Trademo Logo
AiDash Logo | Binmile
Paymonk Logo | Binmile
GlobalBees Logo | Binmile
PeopleStrong Logo | Binmile

Expand Business Capabilities with ServiceNow CSM

Gain Competitive Advantage | Binmile

Gain Competitive Advantage

Build a trusted support center and increase brand trust to gain an edge in the industry with superior customer services.

Boost Productivity | Binmile

Boost Productivity

Increase the efficiency of your customer support workers with visual job tracking tools, easy workspaces, and automatic case categorization, routing, and prioritizing.

Increase Your Customer Satisfaction | Binmile

Increase Your Customer Satisfaction

Improve customer satisfaction by resolving cases more quickly, allowing customers to self-serve, and increasing community-wide knowledge of your product or service among customers.

Proactive Customer Service | Binmile

Proactive Customer Service

Enable proactive customer care to address problems before clients even report or become aware of them when used in conjunction with ITOM.

Cross Departmental Collaboration | Binmile

Cross Departmental Collaboration

Have a seamless inter-departmental communication to resolve challenging client problems more quickly when combined with ITSM.

Reduce Operational Cost | Binmile

Reduce Operational Cost

When ITBM is used in conjunction, operating expenses can be reduced and business offering can be modified in response to consumer feedback and needs.

Use Cases Showcasing Our Expertise

Our Customer Service Management Insights; Latest Trends, Practices, & Innovations

digitizing fleet management to streamline auto transport company operations | Binmile

Cost and Risk of not Digitizing your Fleet Management Operations

Running a high-performing fleet in the modern age by default requires automation and digitalization. Most auto-transport companies are currently moving towards digitalizing and automating their work operations to facilitate cost-effective strategies and minimize risks. With […]

streamline company asset monitoring with it asset management | Binmile

IT Asset Management: What is it and Why does your Business Need it?

Performing the task of IT asset management in a multinational corporation or a large-scale organization is not a cakewalk. An IT asset manager has to be dynamic in performing various activities in a company that […]

5 steps to streamline servicenow implementation process | Binmile Technologies

5 Steps to Streamline Your ServiceNow Platform Implementation Process

ServiceNow is a reputed management and automation model that made up 59 percent of sales in the 1st quarter of 2022. ServiceNow as a service is a powerful, cloud-based SaaS platform that offers innovative solutions […]


EMIT Building, D-42, Sector 59, Noida, Uttar Pradesh 201301, India



CB-43, Regus, 13th Floor, R-Tech Park, Cama Ind. Estate, Goregaon, Mumbai, Maharashtra - 400063



2803 Philadelphia Pike, Suite B 191, Claymont, DE 19703

+1 (302) 451-9849


Unit 4, Imperial Place, Maxwell Road Borehamwood, WD6 1JN

+44 20 3885 2846


Equity Tower 26th Floor Unit H, JI. Jendral Sudirman Kav. 52-53, SCBD, Senayan, South Jakarta, 12190

+62 877 8136-8745