ServiceNow Customer Service Management - A User-centric Solution
Improve interdepartmental collaboration, solve customer issues and increase customer retention rate with people-centric solutions powered by ServiceNow.
Trusted by Global Enterprises
Deliver a Seamless Customer Experience with ServiceNow
ServiceNow CSM solutions enable businesses to address the most challenging client queries along with continuous development aided by data-driven insights into business processes. While solutions like Field Service Management enable front-line workers to coordinate jobs, accessible Knowledge articles assist clients in resolving issues independently.
ServiceNow Customer Service Management enables businesses to meet customer demands in real-time by ensuring smooth customer experiences, and seamless inter-department collaboration to ensure smooth process management.
Binmile is a ServiceNow consulting partner that integrates ServiceNow CSM portal with other data platforms along with developing clear insights into your organization by key inputs received from stakeholders and creating a CSM vision that is in line with your strategic business goals.
Deliver Modern Solutions with ServiceNow CSM Services
Assisted resolution, multitasking, and a customizable single view can all help agents work more productively. Give agents the tools they need to help clients and solve their problems in a workspace.
Allow customers to communicate with your business using integrated messaging, online, chat, email, phone, social media, and in-person channels in the manner that is most convenient for them.
Advanced Work Assignment
Automatically assign tasks to the most qualified agent based on configurable/customizable criteria or case affinity. ServiceNow CSM portal create criteria and routing conditions to automatically allocate work items.
Control communication, SLAs, create realistic account relationships, and facilitate outsourcing. Change case forms to make it simple to gather only necessary data with Customer service management in ServiceNow.
Expand Business Capabilities with ServiceNow CSM
5X aligned resources and optimized business operations for UK's Leading Optical Retail Chain
Specsavers Optical Group Ltd. is a British multinational optical retail chain, which operates mainly in the UK, Ireland, Australia, and the Nordic countries. The chain offers optometry and optician services for eyesight testing and deal with power glasses, sunglasses, and contact lenses along with hearing aids.
Binmile’s expert team helped Specsavers with ServiceNow implementation services for effective implementation of management solutions to seamlessly respond to their incident, problem, change, and service request needs and improve the quality of their Global Business Operations.
Ready to revolutionize your customer service experience?
Implement ServiceNow CSM for excellent customer service.
Industry-oriented ServiceNow CSM Solutions
Banking & Finance Banking & Finance
We empower financial institutions with customized ServiceNow CSM implementation to expedite digital transformation and drive business growth.
- Digital Payment Services
- Loan Management Software
- Capital Market Services
- Fraud Detection Systems
We provide adaptive ServiceNow CSM implementation to Insurance companies that address business needs to assist companies in improving their work productivity.
- Insurance Software Development
- Health Insurance Quoting Software
- Fund Management Software
- Policy Management Software
- Investment Portfolio Management Software
We help physical and digital retailers with both custom and platform-based ServiceNow CSM solutions for their digital transformation and smooth commercial operations.
- eCommerce Website Development Services
- Multi Vendor Marketplace Software
- Inventory Management Software
- Payment Integration Solution
Providing tailored ServiceNow customer relationship management to educational institutions targeting efficient delivery of learning materials for training providers and pupils.
- Student Information System
- School Management System
- Intelligent Tutoring Systems
- Online Attendance Management System
Serving healthcare with ServiceNow customer service implementation to ensure secure and reliable patient-caregiver interactions abiding by global healthcare standards.
- Hospital Management System
- Electronic Medical Record Systems
- Telemedicine Software Development
- Hospital Inventory Management Software
Energy & Utilities Energy & Utilities
Aiding energy & utility enterprises by implementing ServiceNow CSM to automate workflows, & processes, and enable a robust customer service experience.
- Electrical Estimating Software
- Solar Energy Management System
- Energy Portfolio Management
- Sustainable Waste Management
- Utility Management Software
Unparalleled Benefits of Collaborating with Us!
Binmile Helped a US-based Business Process Consulting Firm Scale their Business by 50%
Transforming Fintech with AI: Empowering Australia's Leading Finance Company with Open AI-Powered Responsive Web App
Enabling Financial Inclusion in Indonesia with Advanced Trading Application
Revitalizing Fintech Landscape: Swift Project Takeover with Seamless Precision and No Downtime
Enhancing Employee Onboarding: Streamlined App Deployment & API Integration for India's Largest Digital Music Platform
Revolutionizing People Management: Streamlining Testing Processes
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