ServiceNow Customer Service Management - A User-centric Solution
Improve interdepartmental collaboration, solve customer issues and increase customer retention rate with people-centric solutions powered by ServiceNow.
Trusted by Global Enterprises
Deliver a Seamless Customer Experience with ServiceNow
ServiceNow CSM solutions enable businesses to address the most challenging client queries along with continuous development aided by data-driven insights into business processes. While solutions like Field Service Management enable front-line workers to coordinate jobs, accessible Knowledge articles assist clients in resolving issues independently.
ServiceNow Customer Service Management enables businesses to meet customer demands in real-time by ensuring smooth customer experiences, and seamless inter-department collaboration to ensure smooth process management.
Binmile is a ServiceNow consulting partner that integrates ServiceNow CSM portal with other data platforms along with developing clear insights into your organization by key inputs received from stakeholders and creating a CSM vision that is in line with your strategic business goals.
Deliver Modern Solutions with ServiceNow CSM Services
Agent Workspace
Assisted resolution, multitasking, and a customizable single view can all help agents work more productively. Give agents the tools they need to help clients and solve their problems in a workspace.
Omni-Channel
Allow customers to communicate with your business using integrated messaging, online, chat, email, phone, social media, and in-person channels in the manner that is most convenient for them.
Advanced Work Assignment
Automatically assign tasks to the most qualified agent based on configurable/customizable criteria or case affinity. ServiceNow CSM portal create criteria and routing conditions to automatically allocate work items.
Case Management
Control communication, SLAs, create realistic account relationships, and facilitate outsourcing. Change case forms to make it simple to gather only necessary data with Customer service management in ServiceNow.
2022 INDIA WINNER
Deloitte Technology Fast 50 Ranked Binmile as the 13th Fastest Growing Company India 2022
Binmile has secured a position among the top 50 companies with the highest compound annual growth rate in revenue. This remarkable accomplishment is a result of our unwavering dedication towards delivering superior enterprise software development services and identifying optimal solutions that offer the best value to our clients.
Expand Business Capabilities with ServiceNow CSM
Gain Competitive Advantage
Build a trusted support center and increase brand trust to gain an edge in the industry with superior customer services.
Boost Productivity
Increase the efficiency of support team with ServiceNow customer relationship management. Use visual job tracking tools, easy workspaces, and automatic case categorization, routing, and prioritizing.
Increase Your Customer Satisfaction
Improve customer satisfaction by resolving cases more quickly, allowing customers to self-serve, and increasing community-wide knowledge of your product or service among customers.
Proactive Customer Service
Enable proactive customer care to address problems before clients even report or become aware of them when used in conjunction with ServiceNow ITOM.
Cross Departmental Collaboration
Have a seamless inter-departmental communication to resolve challenging client problems more quickly when combined with ServiceNow ITSM.
Reduce Operational Cost
When ITBM is used in conjunction, operating expenses can be reduced and business offering can be modified in response to consumer feedback and needs.
5X aligned resources and optimized business operations for UK's Leading Optical Retail Chain
Specsavers Optical Group Ltd. is a British multinational optical retail chain, which operates mainly in the UK, Ireland, Australia, and the Nordic countries. The chain offers optometry and optician services for eyesight testing and deal with power glasses, sunglasses, and contact lenses along with hearing aids.
Binmile’s expert team helped Specsavers with ServiceNow implementation services for effective implementation of management solutions to seamlessly respond to their incident, problem, change, and service request needs and improve the quality of their Global Business Operations.
improved IT service management
simplified HR operations and services
aligned resources
Ready to revolutionize your customer service experience?
Implement ServiceNow CSM for excellent customer service.
Industry-oriented ServiceNow CSM Solutions
- Banking & Finance
- Insurance
- Retail
- Education
- Healthcare
- Energy & Utilities
Banking & Finance Banking & Finance
We empower financial institutions with customized ServiceNow CSM implementation to expedite digital transformation and drive business growth.
- Digital Payment Services
- Loan Management Software
- Capital Market Services
- Fraud Detection Systems
Insurance Insurance
We provide adaptive ServiceNow CSM implementation to Insurance companies that address business needs to assist companies in improving their work productivity.
- Insurance Software Development
- Health Insurance Quoting Software
- Fund Management Software
- Policy Management Software
- Investment Portfolio Management Software
Retail Retail
We help physical and digital retailers with both custom and platform-based ServiceNow CSM solutions for their digital transformation and smooth commercial operations.
- eCommerce Website Development Services
- Multi Vendor Marketplace Software
- Inventory Management Software
- Payment Integration Solution
Education Education
Providing tailored ServiceNow customer relationship management to educational institutions targeting efficient delivery of learning materials for training providers and pupils.
- Student Information System
- School Management System
- Intelligent Tutoring Systems
- Online Attendance Management System
Healthcare Healthcare
Serving healthcare with ServiceNow customer service implementation to ensure secure and reliable patient-caregiver interactions abiding by global healthcare standards.
- Hospital Management System
- Electronic Medical Record Systems
- Telemedicine Software Development
- Hospital Inventory Management Software
Energy & Utilities Energy & Utilities
Aiding energy & utility enterprises by implementing ServiceNow CSM to automate workflows, & processes, and enable a robust customer service experience.
- Electrical Estimating Software
- Solar Energy Management System
- Energy Portfolio Management
- Sustainable Waste Management
- Utility Management Software
Unparalleled Benefits of Collaborating with Us!
Client Results
Binmile Helped a US-based Business Process Consulting Firm Scale their Business by 50%
Transforming Fintech with AI: Empowering Australia's Leading Finance Company with Open AI-Powered Responsive Web App
Enabling Financial Inclusion in Indonesia with Advanced Trading Application
Revitalizing Fintech Landscape: Swift Project Takeover with Seamless Precision and No Downtime
Enhancing Employee Onboarding: Streamlined App Deployment & API Integration for India's Largest Digital Music Platform
Revolutionizing People Management: Streamlining Testing Processes
Insights
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Binmile earned its place among the foremost industry contributors in recently published market study on insurance software development service market conducted by Benzinga marking a significant addition in the company's journey to becoming a leader in the insurance tech domain.
Binmile Listed as a Top Software Testing Company in the United Arab Emirates by Clutch
Binmile is delighted to announce its recognition by Clutch as one of the top software testing companies in the United Arab Emirates (UAE) working as a proof of Binmile’s unwavering commitment to excellence and innovation in the field of software quality assurance.
Optimize Retail Fulfillment With Omnichannel Retail Strategy: Best Practices
The competitive landscape of retail demands a cross-channel approach to seamlessly adapt to the demands of the modern consumer, no matter how, when, or where he reaches your brand. What do they expect? The modern […]
