Customer Service Management

Elevate customer satisfaction by harnessing the power of AI-driven self-service support. Proactively address and resolve issues using predictive intelligence, ensuring a seamless customer experience.

ServiceNow Customer Service Management - A User-centric Solution

Improve interdepartmental collaboration, solve customer issues and increase customer retention rate with people-centric solutions powered by ServiceNow.

Trusted by Global Enterprises

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  • Trepp Logo
  • NTT Logo
  • Adani Logo
  • Nanovest Logo
  • Siminvest Logo
  • Veranda Logo
  • Edureka Logo
Deliver a Seamless Customer Experience with ServiceNow | Binmile

Deliver a Seamless Customer Experience with ServiceNow

ServiceNow CSM solutions enable businesses to address the most challenging client queries along with continuous development aided by data-driven insights into business processes. While solutions like Field Service Management enable front-line workers to coordinate jobs, accessible Knowledge articles assist clients in resolving issues independently.

ServiceNow Customer Service Management enables businesses to meet customer demands in real-time by ensuring smooth customer experiences, and seamless inter-department collaboration to ensure smooth process management.

Binmile is a ServiceNow consulting partner that integrates ServiceNow CSM portal with other data platforms along with developing clear insights into your organization by key inputs received from stakeholders and creating a CSM vision that is in line with your strategic business goals.

Deliver Modern Solutions with ServiceNow CSM Services

Agent Workspace | Binmile

Agent Workspace

Assisted resolution, multitasking, and a customizable single view can all help agents work more productively. Give agents the tools they need to help clients and solve their problems in a workspace.

Omni-Channel | Binmile

Omni-Channel

Allow customers to communicate with your business using integrated messaging, online, chat, email, phone, social media, and in-person channels in the manner that is most convenient for them.

Advanced Work Assignment | Binmile

Advanced Work Assignment

Automatically assign tasks to the most qualified agent based on configurable/customizable criteria or case affinity. ServiceNow CSM portal create criteria and routing conditions to automatically allocate work items.

Case Management | Binmile

Case Management

Control communication, SLAs, create realistic account relationships, and facilitate outsourcing. Change case forms to make it simple to gather only necessary data with Customer service management in ServiceNow.

Deloitte Logo | Binmile
Technology Fast 50
INDIA WINNER

Deloitte Technology Fast 50 Ranked Binmile as the 13th Fastest Growing Company India

Binmile has secured a position among the top 50 companies with the highest compound annual growth rate in revenue. This remarkable accomplishment is a result of our unwavering dedication towards delivering superior enterprise software development services and identifying optimal solutions that offer the best value to our clients.

Expand Business Capabilities with ServiceNow CSM

Gain Competitive Advantage | Binmile

Gain Competitive Advantage

Build a trusted support center and increase brand trust to gain an edge in the industry with superior customer services.

Boost Productivity | Binmile

Boost Productivity

Increase the efficiency of support team with ServiceNow customer relationship management. Use visual job tracking tools, easy workspaces, and automatic case categorization, routing, and prioritizing.

Increase Your Customer Satisfaction | Binmile

Increase Your Customer Satisfaction

Improve customer satisfaction by resolving cases more quickly, allowing customers to self-serve, and increasing community-wide knowledge of your product or service among customers.

Proactive Customer Service | Binmile

Proactive Customer Service

Enable proactive customer care to address problems before clients even report or become aware of them when used in conjunction with ServiceNow ITOM.

Cross Departmental Collaboration | Binmile

Cross Departmental Collaboration

Have a seamless inter-departmental communication to resolve challenging client problems more quickly when combined with ServiceNow ITSM.

Reduce Operational Cost | Binmile

Reduce Operational Cost

When ITBM is used in conjunction, operating expenses can be reduced and business offering can be modified in response to consumer feedback and needs.

5X aligned resources and optimized business operations for UK's Leading Optical Retail Chain

Specsavers Optical Group Ltd. is a British multinational optical retail chain, which operates mainly in the UK, Ireland, Australia, and the Nordic countries. The chain offers optometry and optician services for eyesight testing and deal with power glasses, sunglasses, and contact lenses along with hearing aids.

Binmile’s expert team helped Specsavers with ServiceNow implementation services for effective implementation of management solutions to seamlessly respond to their incident, problem, change, and service request needs and improve the quality of their Global Business Operations.

Specsavers Case Study
75%

improved IT service management

80%

simplified HR operations and services

5X

aligned resources

Unbreachable Data Security | Binmile

Ready to revolutionize your customer service experience?
Implement ServiceNow CSM for excellent customer service.

Industry-oriented ServiceNow CSM Solutions

  • Banking & Finance
  • Insurance
  • Retail
  • Education
  • Healthcare
  • Energy & Utilities
Banking & Finance Industry | Binmile

Banking & Finance Banking & Finance

We empower financial institutions with customized ServiceNow CSM implementation to expedite digital transformation and drive business growth.

  • Digital Payment Services
  • Loan Management Software
  • Capital Market Services
  • Fraud Detection Systems
Custom Insurance Software Development Services | Binmile

Insurance Insurance

We provide adaptive ServiceNow CSM implementation to Insurance companies that address business needs to assist companies in improving their work productivity.

  • Insurance Software Development
  • Health Insurance Quoting Software
  • Fund Management Software
  • Policy Management Software
  • Investment Portfolio Management Software
Custom Retail & eCommerce Software Solutions

Retail Retail

We help physical and digital retailers with both custom and platform-based ServiceNow CSM solutions for their digital transformation and smooth commercial operations.

  • eCommerce Website Development Services
  • Multi Vendor Marketplace Software
  • Inventory Management Software
  • Payment Integration Solution
Education Industry | Binmile

Education Education

Providing tailored ServiceNow customer relationship management to educational institutions targeting efficient delivery of learning materials for training providers and pupils.

  • Student Information System
  • School Management System
  • Intelligent Tutoring Systems
  • Online Attendance Management System
Health Care Industry | Binmile

Healthcare Healthcare

Serving healthcare with ServiceNow customer service implementation to ensure secure and reliable patient-caregiver interactions abiding by global healthcare standards.

  • Hospital Management System
  • Electronic Medical Record Systems
  • Telemedicine Software Development
  • Hospital Inventory Management Software

Energy & Utilities Energy & Utilities

Aiding energy & utility enterprises by implementing ServiceNow CSM to automate workflows, & processes, and enable a robust customer service experience.

  • Electrical Estimating Software
  • Solar Energy Management System
  • Energy Portfolio Management
  • Sustainable Waste Management
  • Utility Management Software

Unparalleled Benefits of Collaborating with Us!

34X
Faster to Market
90%
Customer Retention
96%
Product Adoption Rate

Client Results

Insights

Bring your ideas to reality with our Digital Transformation Services

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Impact Generating Enterprise Software Development Company

400+

Projects Delivered

15+

Industries

250+

Clients

90%

Repeat Customer Rate

Our Presence Around the World

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    Claymont, Delaware

    2803 Philadelphia Pike, Suite B 191, Claymont, DE 19703

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    Borehamwood

    Unit 4, Imperial Place, Maxwell Road, Borehamwood, WD6 1JN

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    Delhi NCR

    EMIT Building, D-42, Sector 59, Noida, Uttar Pradesh 201301, India

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    Jakarta

    Equity Tower 26th Floor Unit H, JI. Jendral Sudirman Kav. 52-53, SCBD, Senayan, South Jakarta, 12190

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    Mumbai

    Plot No. D-5 Road No. 20, Marol MIDC, Andheri East, Mumbai, Maharashtra 400069

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    Dubai

    DSO-IFZA Properties, Dubai Silicon Oasis, Industrial Area, Dubai, United Arab Emirates 341041