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Customer Service Management

Elevate customer satisfaction by harnessing the power of AI-driven self-service support. Proactively address and resolve issues using predictive intelligence, ensuring a seamless customer experience.

ServiceNow Customer Service Management - A User-centric Solution

Improve interdepartmental collaboration, solve customer issues and increase customer retention rate with people-centric solutions powered by ServiceNow.

Trusted by Global Enterprises

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Deliver a Seamless Customer Experience with ServiceNow | Binmile

Deliver a Seamless Customer Experience with ServiceNow

ServiceNow CSM solutions enable businesses to address the most challenging client queries along with continuous development aided by data-driven insights into business processes. While solutions like Field Service Management enable front-line workers to coordinate jobs, accessible Knowledge articles assist clients in resolving issues independently.

ServiceNow Customer Service Management enables businesses to meet customer demands in real-time by ensuring smooth customer experiences, and seamless inter-department collaboration to ensure smooth process management.

Binmile is a ServiceNow consulting partner that integrates ServiceNow CSM portal with other data platforms along with developing clear insights into your organization by key inputs received from stakeholders and creating a CSM vision that is in line with your strategic business goals.

Deliver Modern Solutions with ServiceNow CSM Services

Agent Workspace | Binmile

Agent Workspace

Assisted resolution, multitasking, and a customizable single view can all help agents work more productively. Give agents the tools they need to help clients and solve their problems in a workspace.

Omni-Channel | Binmile


Allow customers to communicate with your business using integrated messaging, online, chat, email, phone, social media, and in-person channels in the manner that is most convenient for them.

Advanced Work Assignment | Binmile

Advanced Work Assignment

Automatically assign tasks to the most qualified agent based on configurable/customizable criteria or case affinity. ServiceNow CSM portal create criteria and routing conditions to automatically allocate work items.

Case Management | Binmile

Case Management

Control communication, SLAs, create realistic account relationships, and facilitate outsourcing. Change case forms to make it simple to gather only necessary data with Customer service management in ServiceNow.

Financial Times Ranked Binmile as the 45th High Growth Company 2024

Financial Times Ranked Binmile as the 45th High Growth Company 2024

Listed Amongst Top 10 IT & Software Services Provider

Binmile announces its ranking as the 45th High-Growth Company in the prestigious Top 500 High-Growth Companies of Asia-Pacific for the year 2024 compiled by the Financial Times and Statista.

Expand Business Capabilities with ServiceNow CSM

Gain Competitive Advantage | Binmile

Gain Competitive Advantage

Build a trusted support center and increase brand trust to gain an edge in the industry with superior customer services.

Boost Productivity | Binmile

Boost Productivity

Increase the efficiency of support team with ServiceNow customer relationship management. Use visual job tracking tools, easy workspaces, and automatic case categorization, routing, and prioritizing.

Increase Your Customer Satisfaction | Binmile

Increase Your Customer Satisfaction

Improve customer satisfaction by resolving cases more quickly, allowing customers to self-serve, and increasing community-wide knowledge of your product or service among customers.

Proactive Customer Service | Binmile

Proactive Customer Service

Enable proactive customer care to address problems before clients even report or become aware of them when used in conjunction with ServiceNow ITOM.

Cross Departmental Collaboration | Binmile

Cross Departmental Collaboration

Have a seamless inter-departmental communication to resolve challenging client problems more quickly when combined with ServiceNow ITSM.

Reduce Operational Cost | Binmile

Reduce Operational Cost

When ITBM is used in conjunction, operating expenses can be reduced and business offering can be modified in response to consumer feedback and needs.

5X aligned resources and optimized business operations for UK's Leading Optical Retail Chain

Specsavers Optical Group Ltd. is a British multinational optical retail chain, which operates mainly in the UK, Ireland, Australia, and the Nordic countries. The chain offers optometry and optician services for eyesight testing and deal with power glasses, sunglasses, and contact lenses along with hearing aids.

Binmile’s expert team helped Specsavers with ServiceNow implementation services for effective implementation of management solutions to seamlessly respond to their incident, problem, change, and service request needs and improve the quality of their Global Business Operations.

Specsavers Case Study

improved IT service management


simplified HR operations and services


aligned resources

Unbreachable Data Security | Binmile

Ready to revolutionize your customer service experience?
Implement ServiceNow CSM for excellent customer service.

Industry-oriented ServiceNow CSM Solutions

  • Banking & Finance
  • Insurance
  • Retail
  • Education
  • Healthcare
  • Energy & Utilities
Banking & Finance Industry | Binmile

Banking & Finance Banking & Finance

We empower financial institutions with customized ServiceNow CSM implementation to expedite digital transformation and drive business growth.

  • Digital Payment Services
  • Loan Management Software
  • Capital Market Services
  • Fraud Detection Systems
Custom Insurance Software Development Services | Binmile

Insurance Insurance

We provide adaptive ServiceNow CSM implementation to Insurance companies that address business needs to assist companies in improving their work productivity.

  • Insurance Software Development
  • Health Insurance Quoting Software
  • Fund Management Software
  • Policy Management Software
  • Investment Portfolio Management Software
Custom Retail & eCommerce Software Solutions

Retail Retail

We help physical and digital retailers with both custom and platform-based ServiceNow CSM solutions for their digital transformation and smooth commercial operations.

  • eCommerce Website Development Services
  • Multi Vendor Marketplace Software
  • Inventory Management Software
  • Payment Integration Solution
Education Industry | Binmile

Education Education

Providing tailored ServiceNow customer relationship management to educational institutions targeting efficient delivery of learning materials for training providers and pupils.

  • Student Information System
  • School Management System
  • Intelligent Tutoring Systems
  • Online Attendance Management System
Health Care Industry | Binmile

Healthcare Healthcare

Serving healthcare with ServiceNow customer service implementation to ensure secure and reliable patient-caregiver interactions abiding by global healthcare standards.

  • Hospital Management System
  • Electronic Medical Record Systems
  • Telemedicine Software Development
  • Hospital Inventory Management Software

Energy & Utilities Energy & Utilities

Aiding energy & utility enterprises by implementing ServiceNow CSM to automate workflows, & processes, and enable a robust customer service experience.

  • Electrical Estimating Software
  • Solar Energy Management System
  • Energy Portfolio Management
  • Sustainable Waste Management
  • Utility Management Software

Unparalleled Benefits of Collaborating with Us!

Faster to Market
Customer Retention
Product Adoption Rate

Client Results


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