World’s Most Renowned Fast Food Restaurant Chain Selling Mouth-Watering Chicken Dishes

Leverage Quick Project Takeover Within 2 Weeks

Services

Support Maintenance

Industry

Food and Beverage

Location

India, Singapore, Australia, UAE

Employees

1,00,000 to 1,00,00,000

About KFC

Yum India is the biggest restaurant firm across the globe, which includes 1,500 franchisees operating over 55,000 restaurants in more than 155 nations. It has three globally-leading products named KFC, Pizza Hut, and Taco Bell that dominate chicken, pizza, and Mexican-style food categories, respectively. These products heavily contribute to delighting millions of consumers in different parts of the world with extremely craveable food and unforgettable experiences.

Streamlining Operations: Transforming Performance Appraisal Cycle With Promising Solutions to Employee Compensation Errors

Helping KFC Refine Its User Experience with All-Inclusive Support and Maintenance Services

KFC is a well-known food brand that serves finger-licking chicken to a massive customer base through more than 28,000 restaurants in 150 countries across the globe. In the initial phases, an active development team was at their disposal who handled the development and maintenance of their website and application. But, amidst the progress their development team opted out of the project and KFC needed a prompt project takeover and staff augmentation for their software look after.

Facilitating Project Takeover For KFC Leading to Smooth Operations and Compelling Results

Binmile’s software experts viewed it as a challenge and accepted the same the next moment by taking charge of the recently abandoned project. Within a timeframe of less than two weeks, Binmile’s software engineers transferred full responsibility for the project by leveraging their excellent project management abilities. The entire team helped in ensuring a smooth transition, eliminating evident bugs that resulted in untroubled operations. Further, they quickly completed all the essential paperwork for the project in less than a week, reflecting their noteworthy efficiency and dedication.

How we helped KFC complete their project transfer within two weeks

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Addressing KFC’s Employee Compensation-Related Issues for the Australia and India Region

When KFC partnered with Binmile, the former was grappling with recurring issues emerging in the Performance Appraisal Cycle. Further, it was observed that several errors were cropping up in the employee compensation process in India and Australia, resulting in performance appraisal issues, like Error 500. The testing experts at Binmile handled this problem pretty well and made certain changes in the code and database of KFC’s application. Resultantly, the concerned bug was fixed and the PA cycle started functioning as expected. Apart from this, we have also performed support and maintenance work for India, Australia, and UAE territories, which has been handled by Binmile completely.

Adding Targets to Encourage KFC’s Employees to Perform Exceptionally Well

Although all the personnel at KFC were working decently, no milestone or specific goal was achieved in recent years. It was the management who observed this first and established contact with Binmile to seek a solution to deal with this matter. The next moment our software specialists suggested adding “My Target” in the Performance Appraisal Process, which made workers feel more committed to their roles and future career paths. And the idea worked wonders owing to which the process of fair evaluation started for every professional at KFC. Thus, based on the targets accomplished by every individual, performance appraisal ratings started getting generated, which led to the commencement of the increment process for all the employees. This way, the entire workforce understood that the management is fully invested in their professional lives and the topmost leader wants to see their employees improving, growing, and moving up within the company.

Meeting KFC’s Need For An Individual Development Plan for Performance Management

Along with organizational growth, the client also wanted to see their personnel growing at a steady pace. To ensure this, they asked Binmile’s software engineers to create and integrate an Individual Development Plan into their Performance Appraisal Cycle. The main goal of IDP is to connect every professional’s career interest and needs with organizational priorities, like:

What is their career goal aligning with the organization?
Where do they want to see themselves in the next 5 years while working in the company?
What do they think about organizational growth?
What are their plans for the entity and themselves?

By incorporating the Individual Development Plan successfully, people were enabled to learn new skills to enhance current job performance, optimize current performance in support of organizational needs, and boost interest, challenges, and satisfaction in the existing position.

How we fixed KFC’s employee compensation process and enhanced the overall employee experience

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Maintaining KFC’s Overall Infrastructure to Improve Productivity and Scalability Big Time

Increasing productivity and scalability always remains the priority of every organization and KFC is no different. And one decision that shows promising results in order to achieve this goal is improving the overall IT infrastructure of the concerned firm. Fortunately, we did the same for KFC and left no stone unturned in optimizing and maintaining their IT infrastructure for India, Dubai, Australia, and Singapore regions. This resulted in uninterrupted organizational growth, which compelled them to assign the rest of the projects to Binmile, especially those associated with Armenia, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkey nations.

The Result of the KFC-Binmile Partnership Led to Cloud Migration For Enhanced Security and Performance

KFC’s application was facing massive performance issues for quite some time, which was disrupting the normal user experience greatly. To deal with this problem, they approached Binmile and asked for the quickest resolution. In response, the Binmile team evaluated their whole system and found out that their database and application are running on a single server. Due to this, their disk, memory, and CPU were getting used by their database and application, leading to slow performance. For this reason, we carried out the migration job from Google Cloud to Azure Cloud, including login system migration to SSO using SAML. Consequently, the performance of the app improved to a great extent, especially during busy hours.