Australia's Travel Insurance Giant Boosts Efficiency upto 80% with Binmile ITSM Implementation
Cover-More is a comprehensive travel insurance service provider that offers personalized services to clients before, after, and during their journey. The entity aims to stay with commuters through thick and thin during their entire journey, no matter if they are traveling for leisure or business purposes.
Since its inauguration, the company has been relying on an unorganized system of reporting and resolving ITSM Incidents and Requests. As there was no segregation between both events, it became cumbersome to track and monitor every event. To fix this trouble, Binmile analyzed and improved the entire ITSM implementation using ServiceNow.
Case Study Highlights
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80%Improved efficiency and workflow
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60%Enhanced reports and dashboards
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Fully EstablishedFormal critical Incident management
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