Helped India's Largest Passenger Aviation Company to Improve its Applications' Accessibility by 80%

IndiGo is India’s largest passenger airline with a market share of 55.5%. With its prime focus to operate in India’s domestic air travel market as a low-cost carrier, they have grown from a carrier with one plane to a fleet of 279 aircraft today.

The client approached Binmile for end-to-end accessibility testing services to improve its application user experience. With the Real User Impact, Binmile’s team helped Indigo to improve its overall customer experience by 5X.

Indigo Case Study | Binmile

Case Study Highlights

  • 80%
    Improved App Accessibility
  • 5X
    Improved Experience for Disabled Users
  • 50%
    Increased Customer Retention

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