Streamlined Workflow & Operations for UK Optical Retailer with ServiceNow Implementation

Specsavers Optical Group Ltd. is a British multinational optical retail chain, which operates mainly in the UK, Ireland, Australia, and the Nordic countries. The chain offers optometry and optician services for eyesight testing and deal with power glasses, sunglasses, and contact lenses along with hearing aids.

Binmile’s expert team helped Specsavers with ServiceNow implementation services for effective implementation of management solutions to seamlessly respond to their incident, problem, change, and service request needs and improve the quality of their Global Business Operations.

Specsavers Case Study

Case Study Highlights

  • 75%
    improved IT service management
  • 80%
    simplified HR operations and services
  • 5X
    aligned resources

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We helped to manage incidents, problems, change, and service request needs, seamless employee service, and customize the normal/ standard/ emergency workflow.


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