Leading workflow automation platform ServiceNow debuts its Operational Technology (OT) Management software solution at the Knowledge 2021 virtual customer, partner, and developer event. This software has been designed to cater to the needs of the manufacturing industry to manage operational systems within manufacturing environments. Like other workflow modules and industry-specific offerings, OT Management runs on the core Now Platform. The new tool shares its workload engine and common data model. Read the content and find out more about the Operational Technology (OT) Management software tool. Also, check what experts opine about the newest launching from the automation platform giant which earlier launched Servicenow Automation Engine.
OT Management: ServiceNow’s Newest Product for Manufacturing
Now, ServiceNow users can easily unlock the benefits of workflow digitization across the manufacturing sector through new ServiceNow Operational Technology (OT) Management software. Built on the Now Platform, the new software addresses manufacturers’ need to confirm the availability of their critical systems.
“Manufacturers understand that the ability to securely run operations from anywhere and enable shopfloor workers with digital tools are crucial to compete and win in today’s dynamic global economy. ServiceNow is unlocking the benefits of workflow digitization with a single platform that improves experiences and outcomes across the manufacturing value chain,” says Marshall Tyler, VP of Industry Solutions at ServiceNow. OT Management addresses workflow issues with the operational technology and allows manufacturers to:
- Avoid downtime and improve response and recovery with workflows
- Minimize blind spots with a unified view across the IT
- Proactively understand the connections and dependencies
- Reduce risk and streamline compliance efforts with pre-built workflows
“It’s really key that we think about having an industry strategy and be able to tailor our products and capabilities to the needs of any specific industry and their customers and their employees,” Tyler said. “What we’re doing here in manufacturing – and overall [in] vertical strategies – is really critical to what we think is the foundation of our company in the future. This is a really big deal for us,” he added.
OT Management as a Digital Investment
Current events like COVID-19 and Industry 4.0 manufacturing trends are urging manufacturers to invest digitally in manufacturing operations with ServiceNow and other automation platfoms. Now, manufacturers emphasize improving decision-making and unlocking productivity by empowering workers with pertinent data and digital workflows. Be it Atos, Deloitte, Fujitsu, Infosys, or Siemens, all global brands are adopting the OT management tool to manage and control their manufacturing operations.
“Digitalization is rapidly transforming industrial operating environments into hyper-connected industries that require the seamless integration of physical and digital assets working with internet-like speed. To secure the digital-driven economy of the future, industrial companies need cybersecurity solutions capable of monitoring, detecting, and acting on credible threat intelligence targeting operating environments. Our new collaboration brings together Siemens Energy’s Managed Detection and Response (MDR), powered by Eos ii solution with ServiceNow Operational Technology Management (OT Management) to provide a purpose-built cybersecurity offering that protects the digital operating environment with precision defense,” says Leo Simonovich, vice president and global head, Industrial Cyber and Digital Security at Siemens Energy.
“ServiceNow is a key component of Deloitte’s global growth strategy, both around enabling our clients’ success and around empowering our internal operations,” says Stephen Laaper, principal and Smart Factory leader at Deloitte. ServiceNow has helped Deloitte get 40-60% productivity gains in IT support after streamlining business processes in ITSM, compliance, security, customer service, finance, and talent management.
Also Read : Best practices for managed software services.
What OT Management Looks Like in 2025
ServiceNow’s Operational Technology (OT) Management tool continues to evolve, driving digital transformation across global manufacturing ecosystems. The convergence of Industry 4.0, smart factories, and AI-driven automation has amplified the need for unified platforms like ServiceNow that bridge IT and OT seamlessly.
Manufacturers today are no longer just seeking tools—they’re seeking end-to-end visibility, intelligent automation, and zero-downtime operations. ServiceNow OT Management, backed by the robust Now Platform, offers exactly that. It acts as the backbone of smart manufacturing by digitizing workflows, mitigating cyber risks, and optimizing asset performance across facilities.
Why Leading Manufacturers Are Adopting ServiceNow
Enterprises are doubling down on OT investments not only to stay competitive but to unlock new business models. With the rise of predictive maintenance, remote asset monitoring, and data-driven quality control, platforms like ServiceNow are indispensable. Organizations across automotive, aerospace, energy, and electronics are choosing OT Management to modernize their plants and connect legacy assets to the cloud.
In 2025, leading manufacturers are not just deploying digital tools—they’re building resilient and future-proof operations.
Work with experienced ServiceNow experts to implement OT Management and transform your shop floor with intelligent workflows, real-time visibility, and improved operational efficiency.
Get Ready for the Move
Right now, a few brands have partnered with ServiceNow to verify the new OT management tool in their manufacturing operations. The OT Management solution will be generally available for extensive use with the release of the next ServiceNow release to the Now Platform in September 2021.
Business enterprises interested in using the OT management tool to manage their manufacturing operations through Now Platform can get added benefits.
ServiceNow Experts know how to make the most out of the cloud-based workflow automation platform by offering solutions for ServiceNow implementation, migration, development, support, testing, advisory, consulting, and maintenance services.
Experienced ServiceNow experts can help you automate workflows and processes in the manufacturing sector in a fuss-free manner.
Ref: Businesswire and CRN
