Leading workflow automation platform ServiceNow debuts its Operational Technology (OT) Management software solution at the Knowledge 2021 virtual customer, partner, and developer event. This software has been designed to cater to the needs of the manufacturing industry to manage operational systems within manufacturing environments. Like other workflow modules and industry-specific offerings, OT Management runs on the core Now Platform. The new tool shares its workload engine and common data model. Read the content and find out more about the Operational Technology (OT) Management software tool. Also, check what experts opine about the newest launch from the automation platform giant, which earlier launched the ServiceNow Automation Engine.
OT Management: ServiceNow’s Newest Product for Manufacturing
Now, ServiceNow users can easily unlock the benefits of workflow digitization across the manufacturing sector through new ServiceNow Operational Technology (OT) Management software. Built on the Now Platform, the new software addresses manufacturers’ need to confirm the availability of their critical systems.
“Manufacturers understand that securely running operations from anywhere is crucial to competing in today’s dynamic global economy. They also need digital tools to empower shop floor workers. ServiceNow unlocks workflow digitization benefits through a single platform. It improves experiences and outcomes across the manufacturing value chain,” says Marshall Tyler, VP of Industry Solutions at ServiceNow. OT Management addresses workflow issues with operational technology and allows manufacturers to:
- Avoid downtime and improve response and recovery with workflows
- Minimize blind spots with a unified view across IT
- Proactively understand the connections and dependencies
- Reduce risk and streamline compliance efforts with pre-built workflows
“It is really key that we think about having an industry strategy and tailoring our products and capabilities. We must meet the needs of specific industries, customers, and employees,” Tyler said. “What we are doing here in manufacturing and overall vertical strategies is really critical. We believe this is the foundation of our company in the future. This is a really big deal for us,” he added.
OT Management as a Digital Investment
Current events like COVID-19 and Industry 4.0 manufacturing trends are urging manufacturers to invest digitally in manufacturing operations. They are using ServiceNow and other automation platforms to support this transformation. Manufacturers now emphasize improving decision-making and unlocking productivity by empowering workers with relevant data. They also use digital workflows to streamline manufacturing operations. Global brands like Atos, Deloitte, Fujitsu, Infosys, and Siemens are adopting OT management tools. These tools help them manage and control their manufacturing operations.
Digitalization is rapidly transforming industrial operating environments into hyper-connected industries. These industries require seamless integration of physical and digital assets working at internet-like speed. To secure the future digital-driven economy, industrial companies need effective cybersecurity solutions. These solutions must monitor, detect, and act on credible threat intelligence targeting operating environments. Our new collaboration combines Siemens Energy’s Managed Detection and Response (MDR), powered by the Eos II solution. It works with ServiceNow Operational Technology Management (OT Management) to provide a purpose-built cybersecurity offering. This offering protects the digital operating environment with precision defence, says Leo Simonovich, vice president and global head, Industrial Cyber and Digital Security at Siemens Energy.
“ServiceNow is a key component of Deloitte’s global growth strategy, both around enabling our clients’ success and around empowering our internal operations,” says Stephen Laaper, principal and Smart Factory leader at Deloitte. ServiceNow has helped Deloitte get 40-60% productivity gains in IT support after streamlining business processes in ITSM, compliance, security, customer service, finance, and talent management.
Also Read: Best practices for managed software services
What OT Management Looks Like
ServiceNow’s Operational Technology (OT) Management tool continues to evolve, driving digital transformation across global manufacturing ecosystems. The convergence of Industry 4.0, smart factories, and AI-driven automation has amplified the need for unified platforms like ServiceNow that bridge IT and OT seamlessly.
Manufacturers today are no longer just seeking tools; they are seeking end-to-end visibility, intelligent automation, and zero-downtime operations. ServiceNow OT Management, backed by the robust Now Platform, offers exactly that. It acts as the backbone of smart manufacturing by digitizing workflows, mitigating cyber risks, and optimizing asset performance across facilities.
Why Leading Manufacturers Are Adopting ServiceNow
Enterprises are doubling down on OT investments not only to stay competitive but to unlock new business models. With the rise of predictive maintenance, remote asset monitoring, and data-driven quality control, platforms like ServiceNow are indispensable. Organizations across automotive, aerospace, energy, and electronics are choosing OT Management to modernize their plants and connect legacy assets to the cloud.
The leading manufacturers are not just deploying digital tools; they are building resilient and future-proof operations.
Work with experienced ServiceNow experts to implement OT Management and transform your shop floor with intelligent workflows, real-time visibility, and improved operational efficiency.
Conclusion
Right now, a few brands have partnered with ServiceNow to verify the new OT management tool in their manufacturing operations. The OT Management solution will be generally available for extensive use with the release of the next ServiceNow release to the Now Platform in September 2021.
Business enterprises interested in using the OT management tool to manage their manufacturing operations through the Now Platform can get added benefits.
ServiceNow Experts know how to make the most of the cloud-based workflow automation platform by offering solutions for ServiceNow implementation, migration, development, support, testing, advisory, consulting, and maintenance services.
Experienced ServiceNow experts can help you automate workflows and processes in the manufacturing sector in a fuss-free manner.
Frequently Asked Questions
ServiceNow OT Management provides manufacturers with a contextual view of OT systems, helping them connect OT assets with production processes and digital workflows.
It helps teams identify issues, understand their potential production impact, and manage OT incidents and asset lifecycles. This enables faster responses and supports higher uptime.
Yes. ServiceNow enables teams to identify and prioritize OT vulnerabilities, coordinate remediation with planned maintenance, and manage security without unnecessarily disrupting production.
Manufacturers can use capabilities including OT Discovery, Industrial Process Management, OT Incident Management, OT Change Management, Vulnerability Response, Knowledge Management, and Request Management.
A ServiceNow partner can help assess the existing OT environment, configure workflows, integrate OT data, establish asset and process relationships, and implement incident, change, and vulnerability management capabilities. ServiceNow also provides implementation guidance and configuration documentation for its OT applications.
