ServiceNow Customer Service Management - A User-centric Solution
Improve interdepartmental collaboration, solve customer issues and increase customer retention rate with people-centric solutions powered by ServiceNow.
Trusted by Global Enterprises
Deliver a Seamless Customer Experience with ServiceNow
ServiceNow CSM solutions enable businesses to address the most challenging client queries along with continuous development aided by data-driven insights into business processes. While solutions like Field Service Management enable front-line workers to coordinate jobs, accessible Knowledge articles assist clients in resolving issues independently.
ServiceNow Customer Service Management enables businesses to meet customer demands in real-time by ensuring smooth customer experiences, and seamless inter-department collaboration to ensure smooth process management.
Binmile is a ServiceNow consulting partner that integrates ServiceNow CSM portal with other data platforms along with developing clear insights into your organization by key inputs received from stakeholders and creating a CSM vision that is in line with your strategic business goals.
Deliver Modern Solutions with ServiceNow CSM Services
Agent Workspace
Assisted resolution, multitasking, and a customizable single view can all help agents work more productively. Give agents the tools they need to help clients and solve their problems in a workspace.
Omni-Channel
Allow customers to communicate with your business using integrated messaging, online, chat, email, phone, social media, and in-person channels in the manner that is most convenient for them.
Advanced Work Assignment
Automatically assign tasks to the most qualified agent based on configurable/customizable criteria or case affinity. ServiceNow CSM portal create criteria and routing conditions to automatically allocate work items.
Case Management
Control communication, SLAs, create realistic account relationships, and facilitate outsourcing. Change case forms to make it simple to gather only necessary data with Customer service management in ServiceNow.
Financial Times Ranked Binmile as the 45th High Growth Company 2024
Listed Amongst Top 10 IT & Software Services Provider
Binmile announces its ranking as the 45th High-Growth Company in the prestigious Top 500 High-Growth Companies of Asia-Pacific for the year 2024 compiled by the Financial Times and Statista.
Expand Business Capabilities with ServiceNow CSM
Gain Competitive Advantage
Build a trusted support center and increase brand trust to gain an edge in the industry with superior customer services.
Boost Productivity
Increase the efficiency of support team with ServiceNow customer relationship management. Use visual job tracking tools, easy workspaces, and automatic case categorization, routing, and prioritizing.
Increase Your Customer Satisfaction
Improve customer satisfaction by resolving cases more quickly, allowing customers to self-serve, and increasing community-wide knowledge of your product or service among customers.
Proactive Customer Service
Enable proactive customer care to address problems before clients even report or become aware of them when used in conjunction with ServiceNow ITOM.
Cross Departmental Collaboration
Have a seamless inter-departmental communication to resolve challenging client problems more quickly when combined with ServiceNow ITSM.
Reduce Operational Cost
When ITBM is used in conjunction, operating expenses can be reduced and business offering can be modified in response to consumer feedback and needs.
5X aligned resources and optimized business operations for UK's Leading Optical Retail Chain
Specsavers Optical Group Ltd. is a British multinational optical retail chain, which operates mainly in the UK, Ireland, Australia, and the Nordic countries. The chain offers optometry and optician services for eyesight testing and deal with power glasses, sunglasses, and contact lenses along with hearing aids.
Binmile’s expert team helped Specsavers with ServiceNow implementation services for effective implementation of management solutions to seamlessly respond to their incident, problem, change, and service request needs and improve the quality of their Global Business Operations.
improved IT service management
simplified HR operations and services
aligned resources
Ready to revolutionize your customer service experience?
Implement ServiceNow CSM for excellent customer service.
Industry-oriented ServiceNow CSM Solutions
- Banking & Finance
- Insurance
- Retail
- Education
- Healthcare
- Energy & Utilities
Banking & Finance Banking & Finance
We empower financial institutions with customized ServiceNow CSM implementation to expedite digital transformation and drive business growth.
- Digital Payment Services
- Loan Management Software
- Capital Market Services
- Fraud Detection Systems
Insurance Insurance
We provide adaptive ServiceNow CSM implementation to Insurance companies that address business needs to assist companies in improving their work productivity.
- Insurance Software Development
- Health Insurance Quoting Software
- Fund Management Software
- Policy Management Software
- Investment Portfolio Management Software
Retail Retail
We help physical and digital retailers with both custom and platform-based ServiceNow CSM solutions for their digital transformation and smooth commercial operations.
- eCommerce Website Development Services
- Multi Vendor Marketplace Software
- Inventory Management Software
- Payment Integration Solution
Education Education
Providing tailored ServiceNow customer relationship management to educational institutions targeting efficient delivery of learning materials for training providers and pupils.
- Student Information System
- School Management System
- Intelligent Tutoring Systems
- Online Attendance Management System
Healthcare Healthcare
Serving healthcare with ServiceNow customer service implementation to ensure secure and reliable patient-caregiver interactions abiding by global healthcare standards.
- Hospital Management System
- Electronic Medical Record Systems
- Telemedicine Software Development
- Hospital Inventory Management Software
Energy & Utilities Energy & Utilities
Aiding energy & utility enterprises by implementing ServiceNow CSM to automate workflows, & processes, and enable a robust customer service experience.
- Electrical Estimating Software
- Solar Energy Management System
- Energy Portfolio Management
- Sustainable Waste Management
- Utility Management Software
Unparalleled Benefits of Collaborating with Us!
Client Results
Top-Tier QA Testing Solutions Boost 70% UX & 90% Security for Indonesian Trading Applications
Impressive Increase in CSAT Scores for Indonesia's Premier Digital Platform by 87%
Transforming Fintech with AI: Empowering Australia's Leading Finance Company with Open AI-Powered Responsive Web App
Binmile Empowers Financial Inclusion in Indonesia with Cutting-Edge Investment App
Insights
The Basics of GIS Software Development: What You Need to Know
When it comes to geographic data analysis, one of the main problems in making strategic and well-informed decisions is handling different and incompatible datasets. That’s where Geographic Information Systems software comes into the picture. With […]
Binmile Recognized for Being A Top B2B Company in 2024 by Clutch
Binmile earns a spot among Clutch's Top B2B Companies for 2024, recognized for its tailored software solutions and global excellence.
How to Create Your Own Flight Booking App: A Simple Guide
As time goes by, the demand for convenience is growing in each and every aspect of human life. Today, we can do most things using a smartphone, whether opting for food delivery or booking a […]
The Future of Decision-Making: A Comprehensive Guide to Prescriptive AI vs Predictive AI
Businesses embracing digital innovations must combine data and analytics to remain relevant. Additionally, this also gives them a competitive edge over organizations operating at the height of innovation. After all, business intelligence is a driving […]
