Reduced 20% Workload by Implementing CSM Solution for World’s Leading Technology Provider

The NTT Group is a world leader in providing technology and business solutions to people, clients, and communities. NTT Data integrates systems to transform monitoring and maintenance operations through centralized information management and rapid system development.

NTT approached Binmile with the goal of seamlessly integrating multiple custom CSM solutions developed by its subsidiaries worldwide. Leveraging the ServiceNow Integration Hub, Binmile seamlessly integrated Angorra and LDC with the ServiceNow platform, ensuring a unified and efficient system for NTT.

NTT Case Study | Binmile

Case Study Highlights

  • 5
    Legacy systems replaced with zero downtime
  • 20%
    Reduction in monitoring and maintenance workloads
  • 60%
    Improvement in process efficiences

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We developed a CSM solution with the least customization and maximum use of out-of-the-box available functionalities using the Now Platform.


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