Inhouse vs. Outsourced Quality Assurance Testing; Which One is Critical for Businesses?

Although different companies may have different visions, everyone’s goal is the same: to create a successful launch of the product with excellent quality. Companies must ensure that development and testing are done together during each software development life cycle phase to reach this goal. When programs are complicated, releasing a new product without testing is scary. It would help if you went through a detailed analysis of in-house and outsourcing quality assurance. Quality assurance is a significant aspect of the product-building process with a higher quality quotient and customer satisfaction. So, there are two possibilities to achieve Quality Assurance testing:

  • Opt for inhouse – Conduct QA process within your company
  • Outsource – QA process performed by an independent testing company or a group of people

There is a big divide in people’s opinions when executing the QA testing process at home or outside. Some companies favor outsourcing their testing process to get better outcomes, while others stick to the in-house solution to save money. Both approaches have their pros and cons. Let’s move ahead and check out the ins and outs of outsourcing or in-house QA process:

Inhouse vs Outsource QA Testing: Aces and Tricks

Gartner, technological research and consulting firm, thinks many service leaders don’t find their existing QA process effective as desired quality standards. Business enterprises are ready to move ahead, focusing on quality irrespective of budgetary limits.

According to Gartner, “Eighty-eight percent of service leaders say their current quality assurance (QA) processes are ineffective and rarely match the customer’s quality view. With contact centers fundamentally shifting their focus from productivity to quality, organizations and reps are under increasing pressure to prioritize service quality, not productivity, despite budget constraints”. This statement is enough to indicate the growing trend of quality assurance testing. Once you have decided to stick to the QA testing factor, it is time to determine how to do it. You can rely on your testing team or outsource the project to someone who can offer better testing solutions.

Inhouse QA Testing – Pros

  • Saving maximum time as your in-house team works as per your specific needs.
  • No dependency on giving briefs of your requirements to an outside firm.
  • Minimal risk of confidentiality breaches when employees are involved in the QA process.
  • Sensitive information remains in your employees’ hands.
  • Lower chances of data or information loss as nothing will be changing hands.
  • Easy communication between employees who perform QA testing with direct access and co-working space.

Inhouse QA Testing – Cons

  • Higher operating cost is the most notable disadvantage of maintaining your in-house testing team.
  • Hiring skilled people and managing the cost of process-specific training inflate your budget.
  • In-house testing teams find it hard to handle multiple projects concurrently with a strict timeline.
  • Chances of skipping crucial testing scenarios increase unintentionally with an in-house team.
  • In-house teams are less likely to achieve economies of scale while executing many projects.

Outsourcing QA Testing – Pros

  • Launch your product quickly because you can do other activities in parallel.
  • Achieve better quality in your QA software testing with expert testers utilizing modern software testing methodologies.
  • Get instant access to skilled, competent QA partners who can conveniently solve testing problems.

Outsourcing QA Testing – Cons

  • You have to speed maximum time to offer detailed instructions or a complicated document to the QA team.
  • You need to train and guide the external resource about the to-be-testing apps repetitively.
  • You may spend unexpected time and money if you fail to hire the best QA partner.
  • Your investment may go in vain if the outsourcing team does not follow the correct procedures.
  • The chances of disclosing your secret code and program to your competitors are higher when outsourcing the QA process.

When Outsourcing QA testing project favors

Quality Assurance Testing is vital to deliver the most tested and error-free product in the competitive market. Many app and software development companies like to test their products from external testing experts to get unbiased reports. The following sections will discuss several business scenarios that might benefit from acquiring services from an outsourcing software development company.

  • When you need to lower the costs related to hardware and software infrastructure, employee benefits, insurance, and other benefits.
  • When you need temporal team members because your current in–house team is not the specialists.
  • When you need the expertise to get things done fast and well without wasting your precious time.
  • When you need to delegate and focus on your core business to maximize its real potential and efficiency.
  • When you need quick results at short notice without killing your valuable time.

Outsourcing your quality assurance testing project to a QA testing expert can favor you when you look for opportunities to lower the budget, temporarily grow your IT team, use the skills of a true professional, focus on your core business, deliver things fast, and utilize human resources.

Summing Up

As mentioned above, both in-house testing and outsourcing have advantages and disadvantages. However you choose to handle your testing, you should consider the project’s needs and the resources’ availability and skillsets. Quality Assurance Testing can be split between in-house testers and outsourced workers or handled by an internal team with a combination of outsourcing for some parts of the work.

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