ServiceNow platform delivers two major releases each year, typically in March and September. Six months after the Paris release, ServiceNow gave its audience another reason to design and create workflows, processes, and interfaces with the recent ServiceNow Quebec Release. Released in March 2021, Quebec Upgrade declares ServiceNow the platform of platforms for 21st-century enterprises.
This release empowers business organizations to better deploy digital workflows by connecting people and systems, accelerating their digital transformation journey, and gaining agility. Read the content ahead and find out the most important highlights and features of the ServiceNow Quebec Release that make the cloud platform more valuable to its end users.
ServiceNow Quebec Release Highlights and Features
Now Platform’s new version, businesses and enterprises get must-have digital tools for workflow-disrupting change. With the COVID-19 pandemic around, digital transformation is accelerating and compelling companies to adjust their traditional ways of working. Now Quebec release has empowered ServiceNow to deliver innovations.
This release simplifies how you work, builds digital workflow apps, and provides intuitive experiences from new products to applications and additional features to fix existing products. Look at some of the game-changing features that make significant changes to the building, deployment, and usage of the Now platform.
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Core functionality
1. Platform Encryption
This feature also manages and customizes server-side encryption to enhance platform security, with a commitment to better access control.
2. UI Builder
This feature customizes and personalizes the platform experience by designing configurable workspaces and portals. It also supports domain-separated environments with (WYSIWYG) design and reusable components.
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Now Intelligence
1. Artificial Intelligence Search
Empowered by AI, this feature helps you get actionable, intelligent, and personalized search results. You can configure it once and use the same across different interactions.
2. Natural Language Query
With the upgraded version, users will be able to ask questions and get answers in the form of charts, lists, and values.
3. NLU Workbench
This unique feature ensures you can easily manage and build models across applications with deployment in about 16 languages.
4. Performance Analytics enhancements
This feature is vital for improving and configuring dashboard flexibility with calendar support.
5. Process Optimization
This feature lets you find areas for improvement in the process flows.
6. Regression Framework
Now, you can easily predict numeric inputs or ranges. Here, machine learning helps you improve business planning and set user expectations.
7. Reporting Enhancements
Now, you can make changes in reporting with multiple formatting options like calculations and robust dynamic design.
8. Virtual Agent Enhancements
This feature is vital for setting up and deploying chatbots on the topics that suit your business needs. It also intercepts and resolves issues in advance.
9. Workforce Optimization
This feature lets you manage team performance and agent productivity in real time with views of queues and agent activity.
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ServiceNow Mobile
1. Mobile Agent Enhancements
Users will be able to access critical knowledge articles anywhere with this feature. It lets you bookmark and favorite mobile screens for quicker access.
2. Mobile Developer Tool Enhancements
The new version prompts users to create cards and templates quickly via an intuitive designer. Now, admins will get more power to imitate the mobile privileges of a selected user.
3. Mobile Enhancements
This feature enables you to leverage AI search, deep linking, and card actions. It is vital for completing mobile experiences with consumer-grade capabilities.
Conclusion
ServiceNow is a cloud-based workflow automation platform. It enables business enterprises of all sizes to advance operational efficiencies by restructuring and automating routine work tasks. If you are thinking of making the most of the newest version of the platform, you can get help from ServiceNow specialists. These specialists offer ServiceNow implementation, migration, development, support, testing, advisory, consulting, and maintenance services.
Get all issues and problems resolved with the ServiceNow Quebec Release. Get in touch with ServiceNow Consultants at Binmile today.
Frequently Asked Questions
The ServiceNow Quebec Release introduced and enhanced capabilities across low-code development, workflow automation, AI, IT operations, user experience, and integrations. Notable features include App Engine Studio, App Engine Templates, UI Builder, Process Optimization, AI Search, Virtual Agent enhancements, and Predictive AIOps.
Quebec helps organizations identify process bottlenecks, automate repetitive activities, improve self-service, and connect workflows across teams and systems. Process Optimization provides visibility into workflow performance, while App Engine Studio enables faster low-code application development.
Yes. Quebec was designed to help enterprises accelerate innovation, increase agility, and improve productivity through connected workflows, low-code development, AI-powered experiences, and process optimization. Organizations can assess their existing ServiceNow environment to determine which capabilities offer the strongest transformation opportunities.
Quebec expanded native AI capabilities through features such as Predictive AIOps, AI Search, and enhanced Virtual Agent functionality. These capabilities can help organizations identify issues earlier, automate resolutions, improve information discovery, and accelerate incident resolution.
Businesses should evaluate their existing instance, customizations, integrations, workflows, applications, and dependencies before planning an upgrade. A structured assessment can help identify compatibility risks while uncovering opportunities to modernize workflows and maximize the value of the ServiceNow platform.
