How Custom-Made Software Can Improve Customer Service in the Healthcare Industry

Learn about different custom software solutions that the healthcare industry can use to offer excellent customer services.
Custom Software Solutions for Healthcare | Binmile

Healthcare is a big customer service industry that prefers patient-centric approaches to patient healthcare processes. With the rise of virtual consultations and telemedicine practices after the COVID-19 pandemic, the demand for personalized treatment has soared. That is why custom-made software products catch all eyes. There are three most common types of custom software that can do any job across the healthcare industry. Employee-facing, partner-facing, and customer-facing software are customized software products used to streamline internal processes, improve relationships with business partners, and enhance the end-user experience.

The healthcare industry can solve its business purposes and improve customer services with custom software, like accounting software, scheduling software, patient portals, invoicing software, order management systems, cloud backup, databases, project management platforms, websites, or mobile apps. This blog focuses on how custom-made software offers enhanced customer service in the healthcare industry. In addition, learn about different custom software solutions that the healthcare industry can use for offering excellent customer services.

The Role of Custom Software in Improving Customer Services

Every healthcare organization tries its best to improve customer services to cater to the changing needs of its targeted audience. The organization can do the same with responsive use of patient data, competent staff, and technology that supports end-to-end customer experience. Patients expect personal care apart from medical treatment. Healthcare organizations also need to offer personalized care, treatment, and customer engagement to their targeted audience. Find below how custom software can help in improving customer service.

Scheduling Appointment

Every happy customer (patient) matters the most for healthcare organizations. That is why they need to focus on improving their customer services as per changing needs of patients. They can do the same with a custom software product (application) that helps

  • improve scheduling experience
  • reduce wait time
  • confirm appointments
  • send reminders via email or text

Service Delivery Experience

Healthcare practitioners need updated patient health history and information to analyze things better. Here, a custom software product can help practitioners with fast and complete access to patient records with essential diagnostic systems and tools. The software product allows them to interact with patients and record

  • Diagnosis notes
  • Patient recommendations
  • Queries
  • Treatment notes

This way, custom products let medical practitioners serve patients with improved customer service and tailor-made customer experience.

Post-Appointment Follow Up

Auto-triggered feedback forms are also a good option that helps healthcare practitioners know the patient’s experience. Practitioners can use these forms to know more about customer experience, rating, and response toward customer services. These forms also indicate patient satisfaction. Forms also play a vital role in improving customer engagement and developing long-term relationships with patients.

Also Read: How Business Intelligence Software Spurs Innovation In Healthcare Industry

Commonly Known Custom Software Solutions for Healthcare

Custom software and apps are designed and developed to solve different challenges and cater to the changing needs of medical organizations, doctors, staff, stakeholders, and patients. The healthcare sector can have added benefits with the integration of emerging technologies. Professional software development companies can help hospitals, patients, administrators, medical imaging practices, laboratories, assisted living facilities, home care, medical device manufacturers, and pharmaceutical companies with custom-made software systems. Some of the most common software types for healthcare include

Administrative Software for Hospitals, Medical Facilities, and Practices

  • Digital workplaces for doctors and nurses
  • Healthcare CRM
  • Hospital asset tracking
  • Hospital inventory management
  • Incident management
  • Medical staff management
  • Medical training and education
  • Practice management
  • Revenue cycle management (RCM)

Software for Medical Imaging Practices, Laboratories

  • Lab management
  • Medical image management
  • Practice management
  • Provider portals
  • Software for patients
  • Chronic disease management
  • Digital therapeutics (DTx)
  • Healthcare AI chatbots
  • Inpatient care
  • Outpatient care
  • Patient apps
  • Patient engagement
  • Patient portals
  • Remote patient monitoring
  • Telemedicine, virtual medicine

Care-Related Software for Hospitals, Medical Facilities, and Practices

  • Care coordination
  • Drug prescription assistance
  • Healthcare data analytics
  • Healthcare information system (HIS)
  • Medical VR & AR solutions
  • Medication administration
  • Patient tracking

Software for Medical Device Manufacturers

  • AR for diagnosis and treatment
  • Biosensor cloud apps
  • Cloud software for data storage and analysis
  • Cloud software for device management and integration
  • ML-based medical image analysis
  • ML-based sensor data analysis
  • User software for medical devices

Software for Pharmaceutical Companies

  • Clinical trials
  • Direct-to-consumer (DTC) medication delivery
  • Medication guidance
  • Physician portals

Ways to Boost Patient Care with Custom Software

Digitization in the healthcare industry is constantly increasing and creating opportunities for more competent processes. General medical solutions and custom healthcare software development are vital for prospects of the healthcare industry. Bespoke software development companies and IT vendors help medical companies get more value for their investment and long-term partnerships. Be it excellent patient experience or high-quality services, technology experts know how to adopt the latest technologies and utilize them to give unique customer services. Here are some points showing how custom-made software can boost patient care.

1. Improved Personalized Patient Care

Nowadays, data-driven patient services are in huge demand for their ability to add value to patient care. Data is the prime material that helps in improving doctor-patient interaction via data recording and transmission. A healthcare organization can easily personalize its patient care services with data-driven patient services. In addition, the organization can manage and interact with many patients without increasing administrative overhead.

2. Improved Interaction and Organization

Healthcare organizations deal and interact with different departments at a stretch. Here, they can communicate easily using a custom software product. The same product can help them in improving organizational culture. Software products enable team members to share information and data without wasting valuable manual work and documentation time. Interestingly, patients can also visit any department without papers.

3. Improved Growth

The best benefit of using a custom software product for healthcare organizations is freedom from handling paperwork manually. A custom product transforms traditional medical records into a digital format. Electronic medical records store a vast amount of patient data securely on the cloud. That is why custom products help you decrease operating costs and efficiently increase the ROI. Ultimately, a custom software program contributes to improving business growth.

4. Integrated System

Healthcare organizations integrate different workflows daily to get the usual tasks done. They simply need a data integration tool that can help them simplify and synchronize complex processes. That is why a custom-made software product gives the healthcare industry an edge. It also reduces workplace stress, improves quality output, and urges health care providers to invest more in patient care services.


Healthcare businesses of all sizes and types can make a difference with quality and effective customer services for patients. Be it a custom solution to simplify patient care, a healthcare service platform for healthcare guidance, a data visualization solution for hospital performance, or cutting-edge web apps, custom software development companies help healthcare sectors boost overall performance and bring innovative ideas to life.

There is a long list of top healthcare software makers that can design and develop custom software systems for various healthcare needs. Professional software sticks to the following algorithm, which is vital to creating a customized healthcare project.

  • Define your target audience
  • Decide on functional structure
  • Design user-friendly UI/UX
  • Provide data protection
  • Integrate with other systems

Binmile offers dynamics 365 customer service, data visualization solutions, customer service software, web app development solutions, and healthcare service platforms for hospitals, insurers, and the healthcare industry. The custom software development company also offers the best-in-class during and after assistance for healthcare software development projects.

Binmile Technologies
May Sanders
Content Contributor

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