Embracing Low-code Development Platforms to Improve Customer-like Experience

Know how HR encourages its company resources to improve experience and productivity with digital and low-code development platforms.
Low code development servicesnow | Binmile

Chief Human Resource Officers (CHROs) are responsible for developing and executing HR strategies to support the overall business plan. From succession planning to change management and organizational performance management to employee development, CHROs give a strategic direction to business organizations. Nowadays, they push organizations to adopt advanced digital platforms and develop new apps to make employees more productive. New research from Workflow automation platform ServiceNow and ESI ThoughtLab, an innovative thought leadership and economic research firm, shows that CHROs focus on using digital platforms to advance employee experience. Read here how innovation champions push employees to enhance the use of digital low-code development platforms.

The Rise of Low-code Tools to Elevate Performance

The new research from ServiceNow and ESI ThoughtLab announces CHROs as innovation champions. They emphasize employees using digital platforms to enhance productivity during the odd times of the global pandemic. In the current scenario, job satisfaction, job engagement, and remote workers’ productivity tease CHROs. Here, frictionless digital tools can make a big difference. Embracing digital platforms looks easy, but it is full of challenges.

  • Synchronizing customer expectations with a fully personalized experience
  • Encouraging digital skills and talent to be involved in digitized and automated workflows

In-house teams also need to absorb advanced digital skills so that employees can have a consumer-like digital experience. The director of digital talent experiences at ServiceNow, Matt Parrish, says, “In the world of COVID-19 and work-from-anywhere, digital platforms become the defining factor in great places to work.” He adds, “They’re used to offer the tools for talent to serve their customers, but more importantly, for connection, collaboration, and belonging to a remote workforce.”

Many organizations prioritize digitizing their processes to meet altering business requirements leveraging the efforts of IT teams. ServiceNow Creator Workflows come with low-code capability features for unlocking productivity. It helps extend, automate, and build digital workflows. Here, applications with less complexity empower people. CHROs see low-code solutions integrate digital platforms.

Advantages of Using Low-code Software Development Platforms

The organizations can serve their strategic goals with the development of digital apps and tools. It is also ideal for breaking the silo. Note that low code software development platforms (LCDPs) let users write entire apps with simplified, less, or code. LCDPs are easy to use, and you don’t require formal developer skills to operate them. LCDPs are for all employees as these platforms help automate data and processes. According to market research company MarketsandMarkets, the market for low-code development tools is expected to surge to $45.5 billion by 2025 from $13.2 billion annually in 2020. Expect the following benefits from LCDPs.

  • Better customer experience
  • Change easily
  • Decreased costs
  • Effective risk management and governance
  • Faster transformation
  • Higher productivity
  • Improved agility

Developing low-code solutions will help organizations tackle more significant challenges. Spreading LCDP and digital technology skills across organizations will ensure flawless in-house development. The use of a digital platform means solving the right problems at the right time.

ServiceNow Consulting Services | Binmile

Adopting Methods to Utilize Low-code Development Tools

Typically, traditional HR models were reactive, not proactive. That is why a big change was needed to transform things. Here, agile methodologies can help CHROs devise efficient structures. Agile HR can surprisingly enhance retention and worker satisfaction. Agile methodology is known for breaking down inefficient processes in software development. In the same manner, agile-driven HR reorganizations can eradicate obsolete HR hierarchies. HR and CHROs can help a ServiceNow specialist company that makes the most out of the workflow automation tool.

In the Media: Binmile Wins NASSCOM SME Inspire Award 2023

Low-code development platforms are vital for having frictionless technology experiences at work. When HR has the right apps on a digital platform, it will deliver its best. Note that you hire the right ServiceNow consultant that serves its clients with ServiceNow advisory, migration, development, testing, support, consulting, implementation, and maintenance services.

Author
Yash Gupta
Yash Gupta
Sr. Lead ServiceNow Consultant

    Yash Gupta is a highly experienced Sr. Lead ServiceNow Consultant, specializing in IT service management, workflow automation, and enterprise digital transformation. With a proven track record in implementing and optimizing ServiceNow solutions, Yash empowers organizations to enhance operational efficiency, improve service delivery, and achieve scalable growth.

    His expertise lies in designing customized strategies that align technology with business objectives, ensuring seamless integration and maximum ROI. As a trusted professional in the ServiceNow ecosystem, Yash stays ahead of industry trends to deliver innovative solutions that meet evolving business needs.

    Recent Post

    May 28, 2025

    A Comprehensive Healthcare Software Modernization Guide: How-To, Benefits & Key Strategies

    Technology has significantly transformed the way healthcare professionals and service providers deliver patient care. From telemedicine and wearable devices to AI-powered applications for remote monitoring, these innovations enhance accessibility, efficiency, and overall healthcare quality. Yet, […]

    What is Agentic Process Automation | Binmile
    May 23, 2025

    The Definitive Guide to Agentic Process Automation for Effective Workflows & Operations

    Businesses constantly seek ways to increase efficiency, boost revenues, and enhance customer experiences. With automation driving productivity gains of up to 66% in the initial years, its significance is undeniable. However, to make the most […]

    API Development Guide | Binmile
    May 19, 2025

    API Development: A Complete Guide for Building, Integrating & Scaling APIs

    APIs, or application programming interfaces, have become crucial components in this interconnected digital landscape. APIs simplify and accelerate application and software development, allowing SDLC teams to integrate data, services, and capabilities from other applications instead […]

    Building Tomorrow’s Solutions

    Max : 20 MB
    By submitting this form, you acknowledge that you have read and agree to the Terms and Conditions and Privacy Policy.