With the Now Platform® Paris release, business organizations of all sizes can optimize IT productivity and costs in a hassle-free way. Moreover, the new Release also drives customer loyalty, delivers the right employee experiences, and creates new workflow apps fast. Loaded with lots of attractions, this Release helps simplify daily production, deliver intuitive experiences, and build digital workflow apps using a single cloud platform.
But this update will also miss some features and products available in the last update. Read this content to know what you are going to miss in the new ServiceNow Paris Release.
What Are the Features of ServiceNow Paris Release
Process Automation Designer, Predictive Intelligence Workbench, and Playbooks for Customer Service Management were the unique highlights of the Release launched last year in Sept 2020. With loads of features, this Release lets you manage automation workflows and provide enhanced customer service. On the other hand, this Release also puts an end to a few attractions. Note that ServiceNow removes some applications and features in the upcoming versions as part of Paris product updates. Check out the following lost features that you will not find at all with the Paris release. These include:
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Service Portal
It will miss the following Social Q&A widgets: My Favorite Tags, Popular Questions, SQANDA Create Question, SQANDA Question, Subscribed Questions, and Tagged Question List.
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Service Catalog
This feature will not have catalog_admin, catalog_editor, and catalog_manager roles contained in flow_designer and flow_operator roles for zBoot customers.
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Project Portfolio Management
The Allocation Workbench will miss Planning, Requested, Allocated, Allocation in Progress, Cancel in Progress, Rejected, Completed, Cancelled, Confirmed, and Confirmed in Progress options.
You will also miss the Project name field and the Planning Type field from the Create template dialog box and the Portfolio form, respectively.
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Investment Funding
The Requested and Planned filters in the Allocate Funds grid have been removed. Now, the older filters have been replaced with Pending filters.
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Governance, Risk, and Compliance (GRC)
Now, there will be no support available in SIG Questionnaire Integration for SIG 2017. You better latest Upload SIG versions for importing matching questions.
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DevOps
The DevOps Insights Starter dashboard will not be a part of this Release.
Jenkins integration configuration will be available without Version 1.19: The ServiceNow DevOps Enabled checkbox. You can find this feature in the ServiceNow DevOps Pipeline form (Track checkbox).
Version 1.21: Configuration Item field and Application and Capability fields removed from the Create DevOps Tool form.
Version 1.24: User-created integrations for orchestration tools will be a big miss with the Now Tokyo release.
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Event Management
Event Management Dashboard will be a miss with the last version.
Also read: The Comfort of Staying Current with ServiceNow Upgrades
Conclusion
Business enterprises using the ServiceNow Paris release of the cloud-based workflow automation platform ServiceNow will certainly miss older features. But ServiceNow experts can help you upgrade to the newer version or get the most out of the existing version. These specialists offer ServiceNow implementation, migration, development, support, testing, advisory, consulting, and maintenance services.
Always seek help from experienced ServiceNow experts to run ServiceNow modules and features in a fuss-free manner.
Frequently Asked Questions
The ServiceNow Paris Release introduced enhancements across IT workflows, automation, employee experiences, customer service, and platform capabilities.
Several platform enhancements and product capabilities can receive less attention than major announcements, making expert ServiceNow guidance valuable for identifying relevant opportunities.
The release provides capabilities that can help organizations automate processes, improve user experiences, streamline operations, and make better use of ServiceNow data.
Reviewing overlooked capabilities can help businesses identify opportunities to optimize existing workflows, improve platform adoption, and gain greater value from their ServiceNow investment.
A ServiceNow partner can assess existing workflows, identify relevant Paris Release capabilities, support implementation and customization, and help organizations optimize their ServiceNow environment.
