ServiceNow GRC Implementation for US-based Heath Intelligence Company

Improved Governance, Risk, and Compliance Processes with Custom ServiceNow Vendor Risk Management, Vendor Manager Workspace, ServiceNow GRC (Policy and Compliance) Solutions


A patient-centered health intelligence company was looking for a perfect solution to manage the organization’s complexity and mitigate risks. In the absence of an effective IT management strategy, the company found it hard to control the exposure to new risks, laws, and governing policies related to external and third-party vendors to safeguard the critical patient data. Binmile Technologies suggested the client automate business-critical processes with IT Governance Risk and Compliance (IT GRC) implementation. IT GRC on the ServiceNow platform is supposed to reduce compliance complexity, streamline audits, mitigate risks, and provide a single truth source for the business GRC needs.

Challenges (Client Needs)

The prime challenge was to have an automated process that could help the client make the most out of the IT workflow. There was a need to transform inefficient processes across the extended enterprise into an integrated risk program. Here, GRC applications could help the client automate processes and correctly monitor existing IT assets. GRC apps help in:

  • Delivering a real-time view of compliance and risk
  • Improving decision making
  • Increasing performance across the organization and with vendors

The Connecticut-based AI-driven genomic & clinical data platform company leveraged ServiceNow GRC for tackling policy and compliance. This ServiceNow module helped the client respond to business risks in real-time. It also connected security and IT with an integrated risk program in order to offer continuous monitoring, prioritization, and automation. Some of the prime concerns of the clients were:

  • Policy and compliance
  • Vendor risk management
  • Centralized system for configuration management
  • Reporting of compliance data
  • Vendor management


The Binmile ServiceNow consultants‘ team analyzed the client’s existing IT needs and came up with the following solution.

  • Implementation of Governance, Risk, and Compliance
  • Custom workflows
  • Vendor Manager Workspace
  • Self Service Portal

Benefits with GRC Implementation

After analyzing all workflow needs, Binmile asked the client to plan GRC implementation. GRC includes platform capabilities that simplify cross-functional integration, communication, and processes. By updating to ServiceNow GRC, the client was able to manage risk associated with vendors and be compliant with the laws of the land. The best part and benefit of implementing GRC was that it responded well to business risks in real-time. It also connected security and IT with an integrated risk program.

Binmile helped the client in connecting the business, security, and IT. We transformed existing processes with an integrated risk framework (manual, siloed, and inefficient) into a unified program. Most importantly, this program was built on a single platform.

Some of the Prime Benefits GRC Implementation

  • Established audit management
  • Streamlined vendor onboarding/offboarding
  • Automated vendor assessment
  • Integration with UCF
  • Report generation and automated scheduling

Binmile utilized Unified Compliance Framework (UCF) for GRC integration with content consolidators, security score providers, and business continuity solutions. The UCF integrated tools and processes to complement all compliance requirements of the data platform company. UCF simply imported compliance requirements and maps with standard controls to improve the GRC efficiency of the program.

Business Outcomes

  • Risk and resilience management in real-time
  • Gained real-time visibility through reporting and dashboards
  • Effective communication with stakeholders
  • Increased productivity
  • Informed decision-making


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