Every year, workflow automation company ServiceNow releases updates to its Now Platform twice. After the Quebec release in March 2021, the company released its new version update code-named Rome in September 2021. The ServiceNow Rome Release aims at work experiences and focuses on an Employee Center intended for hybrid working in mind. It will also feature new automation functionality. The new update highlights how ServiceNow’s Rome release has expanded its core IT service management (ITSM) category. Read the content to learn more about ServiceNow’s latest Now Platform release aimed at hybrid work, automation, scaling app development, and employee engagement.
The ServiceNow Rome Release puts Employees in Focus
ServiceNow’s Rome concentrates on hybrid work, automation, scaling app development, and employee engagement. The newer version will lessen employee exhaustion by announcing Employee Center and Employee Journey Management, two new employee-focused capabilities. The first capability works as a one-stop shop to search for information, complete tasks, and collaborate with departments swiftly to reduce application fatigue. The latter capability will guide employees through experiences. It will make employees more productive and avoid burnout. Note that the Employee Center will be integrated with Microsoft Teams.
Chief product and engineering officer at ServiceNow, Chirantan Desai, says, “The rapid onset of hybrid work has accelerated the digital imperative and forever changed 21st-century business models. Our customers need digital platforms that enable seamless, compelling employee and customer experiences in any environment and help them stay agile, resilient, and productive. With our latest release, ServiceNow is delivering workflow solutions to help businesses navigate work moments that matter in a new economy.”
Moreover, accelerated automation is another unique feature of the release. Now, it is easy to detect issues and automate resolution with Automation Discovery capabilities. The new release will launch Mobile App Builder that app development teams can use to configure and build mobile applications from a single interface. In addition, the release will let service agents focus on crucial process tasks with Customer Service Playbooks: Focused Layout features.
Professional ServiceNow consultants can help companies get the most out of the ServiceNow Rome Release and increase productivity with efficiency. They help you digitize business workflows with various ServiceNow modules through ServiceNow implementation, migration, development, advisory, consulting, support, maintenance, and testing services.
Conclusion
The Rome release will stun industries with new tools and features for manufacturing, healthcare, telecom, and financial services. ServiceNow has expanded beyond its core category through strategic acquisitions and internal development. As a result, it has evolved into a platform of platforms.
Bill McDermott, President, CEO, and Board Member of ServiceNow, said the Now Platform delivers workflow automation. It offers a consumer-grade user experience that inspires customers. The platform enables siloed enterprise systems to work together. This creates more efficient and productive ways to get work done. He added that ServiceNow serves as the control tower for digital transformation. It supports every business, industry, and user persona. According to him, one data model, one architecture, and one platform make this vision possible.
Frequently Asked Questions
The ServiceNow Rome Release is a major platform update that introduces new capabilities for workflow automation, employee experience, customer service, and IT operations. It helps organizations improve productivity and adapt to evolving hybrid work environments.
The Rome Release enables organizations to automate workflows, improve employee collaboration, streamline service delivery, and enhance communication across distributed teams. These capabilities help businesses manage hybrid work more efficiently.
The ServiceNow Rome Release includes enhancements in employee workflows, customer workflows, messaging services, automation, low-code development, AI-powered capabilities, and platform integrations to improve operational efficiency.
Upgrading allows organizations to leverage the latest automation features, improve user experiences, strengthen workflow efficiency, enhance platform security, and support digital transformation initiatives with modern capabilities.
A certified ServiceNow partner can assess upgrade readiness, customize workflows, integrate enterprise applications, migrate existing configurations, minimize implementation risks, and optimize the Rome Release to maximize business value.
