The client operates in the Oil and Gas Industry. It is one of the largest Oil and Gas exploration and production companies globally, based out of South East Asia. The oil and gas industry includes capital, manpower, and heavy machinery-intensive sectors, making operations control a challenge. With a multi-billion dollar valuation and operations in more than five countries, the client has to take care of different business components, such as workforce, proper communication to all its employees globally, supply chain management, adherence to legal compliance, governance, permits, procurement, and overall a seamless flow of information, process, and communication between its business functions, divisions, and people.
What Are the Challenges of a Single Platform for Business Digital Transformation
The Problem with the aforementioned industries is that they have always been occupied with core business operations and given less importance to technologies to facilitate their business. With a core focus on exploration and production, they unconsciously neglected the business practices that could have provided them with operational resilience and an added advantage by minimizing operational costs.
The client used various tools for all its business functions & processes, with most of the tasks done manually. There was a separate custom application for requesting and approving permits. Another app was for managing its facility. Moreover, they had another tool to manage their communications, and so on.
- Data generated from all business functions/divisions was being stored in Silos
- No explicit communication/connection between business functions
- Time-consuming, as most of the process was manual in the organization
- As the process was manual and spread across geographies, the cost of carrying it out was high
- Regular breakdowns with delayed resolutions due to dispersed and independent tools and systems
- Unease among people involved in day-to-day business operations
- Too much paperwork
- Troublesome procedures for audits
What Are the Solutions of a Single Platform for Business Digital Transformation
The solution was to adapt to the latest technology. To be an IT-enabled business, where the decision-makers and Businesses are agile, face any challenge, and exploit any opportunity that may strike. The path for Digital transformation was to be adopted, keeping in mind the past, present, and future business requirements. The client has chosen Binmile Technologies as the desired partner for its Digital transformation journey.
1. Service Portal Catalogs
As the organization is huge and spread across geographies with complex business functions, it is necessary to use the ServiceNow platform. The Service Portal was completely redesigned, keeping in mind the user experience, diversified workforce, different business function needs, organization branding, and increasing Platform usage.
2. Customized Feed
The portal had a ticket view for all the requests and incidents raised, a widget for company announcements for its employees, a widget for choosing your favorite business update, an announcement widget to update its employees on new ServiceNow functionalities, and many more.
3. ServiceNow Custom Applications
As ServiceNow is highly customizable and scalable, the client decided to ditch its legacy tools and systems. The client went ahead with custom applications in ServiceNow, such as a custom application for facilities management and a custom application to automate the flow of required permits, all this to be automated using ServiceNow Workflows.
Read Also: SMBs’ digital transformation challenges
What Are the Benefits of a Single Platform for Business Digital Transformation
- With automated processes, there are no errors in approval or documentation
- Faster delivery of services to its employees and customers
- All documents and data under one platform, easing the audit
- Standardize brand image globally with Service Portal
- With automation, there is a saving in terms of both cost and time
- Custom applications for all custom business needs on the same platform
- Process mapping with ServiceNow
- Real-Time updates and reports on requests and incidents
Frequently Asked Questions
Business Digital Transformation is the process of integrating digital technologies into business operations, workflows, and customer experiences to improve efficiency, agility, and long-term growth.
A single platform centralizes data, processes, and business functions, reducing operational silos and enabling teams to collaborate more effectively while improving decision-making.
By automating repetitive tasks, streamlining communication, and providing centralized access to business data, digital transformation platforms help organizations reduce costs and increase productivity.
A unified platform eliminates the need for multiple disconnected systems, helping businesses implement digital initiatives faster, improve user adoption, and achieve quicker ROI.
Yes. Modern transformation platforms are scalable, allowing businesses to add new users, departments, and functionalities as operational requirements evolve.
A trusted provider can help assess business needs, implement the right technologies, customize workflows, and provide ongoing support to ensure successful digital transformation outcomes.
Businesses should evaluate factors such as scalability, integration capabilities, security, ease of use, industry-specific features, and vendor support before selecting a platform.
