The Comfort of Staying Current with ServiceNow Upgrades

Read the findings of a Forrester Total Economic Impactโ„ข Study concerning ServiceNow Upgrades with reference to some quotes from customers.
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ServiceNow delivers two significant upgrades every year to its solutions with innovative new features, increased performance, and excellent stability for customers. To know the potential benefits of staying up to date with ServiceNow upgrades, Forrester Research conducted a Forrester Total Economic Impactโ„ข Study commissioned by ServiceNow. This report talks about the potential financial impact of accepting a consistent upgrade approach. Read the content to know more about the report’s findings and how customers with the experience of using ServiceNow modules see ServiceNow upgrades as a significant benefit for them.

The Key Findings of Forrester Total Economic Impact Study

Each ServiceNow release family contains features, patches, and hotfixes. New features include all available fixes to existing functionality. Patches support existing functionality with a problem-fixing collection. Hot Fix supports current functionality with an exact problem fix for an upcoming release. That is why the upgrade is essential for all cloud workflow automation tools using companies and business organizations. Forrester Report concerning ServiceNow Upgrades assesses the Total Economic Impactโ„ข (TEI) to examine the potential return on investment (ROI) that business enterprises could realize while remaining on the latest ServiceNow platform version. The key findings of the report show:

  • Reduce the effort of internal buildouts by 80% (three years, PV)
  • Reduced effort to upgrade by 81%
  • Increase time-to-value for mobile capabilities by 52 weeks
  • Faster and easier to upgrade and maintain ServiceNow: $2.6 million
  • Reduced time to build out new functionality: $2.8 million
  • Increased productivity from the quicker release of new functionality: $2.4 million

Like quantified benefits, there are also some unquantified benefits of ServiceNow Upgrades that Forrester identified. These unquantified benefits include:

  • Increased user engagement with new features and enhancement
  • Improved system security and reduced security risk through security patches
  • Increased user interaction with the ServiceNow community for a better understand of enhancements

Customer Views and Expectations for ServiceNow Upgrades

The report’s findings clearly show that business enterprisers are getting immense benefits by sticking to current upgrades of the cloud platform. You can understand the utility and usefulness of staying together with new upgrades through the following quotes and sayings from the customers interviewed by Forrester.

โ€œOur absolute biggest driver to staying consistent with our upgrades was how we missed new capabilities because of how long it previously took for us to upgrade. By the time we deployed a release, the platform would have a new release with new capabilities.โ€ โ€“ Christopher Whitesell, senior solutions engineer, Fairview Health

โ€œWe created a more โ€˜consumer-likeโ€™ experience with the ServiceNow platform. Staying current with our upgrades has allowed us to resolve previously unresolved features. For example, we increased the performance of our chat features from 3 seconds to send/receive messages to 50 milliseconds.โ€ โ€“ Platform manager, Automotive manufacturing

โ€œWe waited for a ServiceNow release and got our portal up three months early because it integrated right out of the box while saving us months on the development effort.โ€ โ€“ Product owner, a global conglomerate

Business enterprises using the older version of the cloud-based workflow automation platform ServiceNow can make the most out of staying with new versions with the help of ServiceNow experts. These experts offer ServiceNow implementation, migration, development, support, testing, advisory, consulting, and maintenance services. ServiceNow upgrades include Quebec, Paris, Madrid, New York, Orlando, and many more.

Experienced ServiceNow experts can help you upgrade from the Paris release to the Quebec release in a hassle-free manner. You can also opt for all ServiceNow upgrades as per your changing business needs.

Ref:
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/upgrade/paris/tei-report-continuous-servicenow-upgrades.pdf

https://blogs.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/analyst-report/servicenow-cu-tei.pdf

Author
Yash Gupta
Yash Gupta
Sr. Lead ServiceNow Consultant

    Yash Gupta is a highly experienced Sr. Lead ServiceNow Consultant, specializing in IT service management, workflow automation, and enterprise digital transformation. With a proven track record in implementing and optimizing ServiceNow solutions, Yash empowers organizations to enhance operational efficiency, improve service delivery, and achieve scalable growth.

    His expertise lies in designing customized strategies that align technology with business objectives, ensuring seamless integration and maximum ROI. As a trusted professional in the ServiceNow ecosystem, Yash stays ahead of industry trends to deliver innovative solutions that meet evolving business needs.

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