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CMDB Investment to Achieve Data-driven Outcomes

5 mins read ServiceNow

The more complex nature of IT infrastructure has compelled IT players to emphasize the utility and value of information management. As the IT environment increases, the smart use of a configuration management database (CMDB) makes way to manage and improve IT infrastructure. One of our leading retailers in the UK is already using the interactive features of ServiceNow CMDB via a centralized platform to manage all their IT activities. Read the content ahead and find out why CMDB investment lets you get the data-driven outcome and streamline IT processes, people, technology, and models.  

CMDB investment is the need of the day

Nowadays, more and more companies prefer to invest in their IT infrastructure to organize data and manage assets in a centralized database to make better decisions. Known as ‘single source of truth’ of IT assets configuration information, CMDB lets business organizations deliver IT services in a hassle-free way. From hardware to software and systems to facilities, the CMDB manages everything. It helps organizations get instant data to efficiently run IT service management (ITSM) and make better business decisions. In the case study discussed here, the solution is an apparent success because it helped reduce IT efforts, automate processes, and reduce the time needed to address vulnerabilities in the existing IT infrastructure. Putting the right amount of money into IT resources can help companies make the most out of their existing IT infrastructure. It also results in higher customer satisfaction, reduced costs, and availability of everything on a central stage. 

Challenges in managing IT assets 

First of all, not having a CMDB is the biggest problem enterprises face critically. Various CMDB service providers try their best to offer efficient management of IT infrastructure with a centralized tool that is easy to navigate and organize. Management of technical entities and non-technical entities is the prime challenge that business enterprises face before owning a CMDB product or service. Today, modern enterprises want to get empowered with IT, digital infrastructure, and service visibility. For this, it is critical to have an accurate analysis of the IT environment to address the following issues:  

• Fixing service issues faster
• Reducing operational and security risks, lower costs,
• Increasing performance and agility 
• Making better business and technical decisions

Here, it is vital to understand the ITSM needs of any organization as per its business nature. Failure to understand existing IT assets, IT environment data management, and non-availability of real-time data is the prime challenge. It is essential to address these issues for a better outcome.  

Measurable outcomes 

All business verticals are not the same, so are their IT needs. That is why customized solutions are a significant fit to the unique needs of each vertical. ServiceNow CMDB has been designed for changing the needs of business enterprises so that they can make the most out of IT infrastructure without affecting the ongoing flow of business operations. This application’s configuration ensures hardware, software, virtualized infrastructure, cloud services, containers, and mobile devices function smoothly.

Your IT investment will bring no fruits if you fail to catch a professional and expert ServiceNow engineer. Hiring the best resource helps you deal with inconsistent data quality, unknown IT components, and ill-defined relationships between the components. With ServiceNow features like CMDB Health Dashboard, Reconciliation, and Lifecycle Management, and Population that integrates with SNOW, you can get visibility into your IT environment. ServiceNow CMDB is the right answer to all your IT management needs as it helps you analyze the past, present, and future needs of IT. 

Summing up

Industry statistics state that only 25% of business organizations procure meaningful value from their CMDB investments. It means 75% of organizations are still failing to make the most out of their investment. So, ServiceNow CMDB emerges as a solution to manage and overcome the challenges of culture, relevancy, centralization, accuracy, process, and tools in CMDB. Hence, invest wisely and sensibly in your IT infrastructure and get a real reason to achieve data-driven outcomes and deliver a hassle-free IT service.