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A New Perspective Toward Configuration Management Database (CMDB) @ ServiceNow

Today, no matter what industry/sector the business operates in, it needs to have an IT infrastructure capacity to meet the developing and changing business needs. IT is no more just a support function for any business, instead of many organizations’ backbone. A 10-minute downtime in IT infrastructure can hamper business image globally, impact the daily operation or even compromise security. Leaders need to be proactive than reactive to sustain the business in the aging technology.

Knowing one’s current organizational standing is as important as the milestones they wish to achieve as a leader.

Creating and maintaining an IT infrastructure requires enormous capital investments, but what happens when the ROI is not expected?

Answer: Disappointed Stakeholders!

ServiceNow CMDB Text Here

Configuration Management Database (CMDB) is a database that stores information about the software and hardware assets, also known as CIs. Incorrect information and relations on CIs can misguide CIOs on strategies and affect business growth in the long term. Whereas accurate and real-time data can empower CIOs to make bolder and precise decisions and contribute better to organizational strategy achievement.

However, currently, there are few limitations to CMDB.

ServiceNow CMDB provides organizations with a means to improve upon their systems by providing information of exact assets and relationships between these assets. This helps stakeholders better understand the organizational IT environment, especially in service Impact analysis, compliance, configuration, ServiceNow CMDB is the ultimate application that provides complete visibility and control of all IT infrastructure and services for accurate and faster decision making.

Pros of ServiceNow CMDB

1. Single Platform for Consolidated needs
Speed up business analysis of issues that impact business, minimize service outages and enhance on service incident and management process by knowing what assets are there in your IT environment and the dependencies existing between them

2. Third-Party Integration
Integrate with third-party applications to identify and reconciliation to maintain CI relationships.

3. Real-time Data and accuracy
Get real-time and accurate information on CIs and their relationships for more significant insights.

4. Data Visualization
Always on the run? Now, get your reports with data visualization for faster and better decision-making capabilities.

Though ServiceNow CMDB alone is a powerful application, it surpasses its competitors when combined with other ServiceNow applications. One may populate the CIs information into CMDB manually, via integration with external CMDB, import information from another Source, or use the ServiceNow Discovery. ServiceNow Discovery automatically populates the CMDB without any manual intervention, resulting in 100% accurate data being populated in CMDB.

Accurate and transparent information on CIs empowers CIOs to make decisions for optimum results.